Great experience again They repaired my several years old R1 fleece at their Chamonix shop for free. YES FOR FREE. YES SEVERAL YEARS OLD. I expected to pay something, so I was happy to donate one of the eco charities with my doubled cost expectations :). They refused to repair another piece, but I accepted the reasons they presented. Great to meet people keeping the Chuinard's words :). BRAWO PATAGONIA !

Massive carbon footprint Super massive carbon footprint. We purchased several items that arrived today from Patagonia. We went with this company because it markets itself on the pride of being environmentally aware by claiming that it makes most of its products from recycled materials. Out of the three items that arrived, two were from Srilanka and the other was from Vietnam. We live in the UK! This company is absolutely no different from any other sweat shop cheap labor outlet. Which, considering the jacket alone cost around £300 is an absolute joke. Source locally or don’t bother.

Patagonia refused to give a full refund for faulty gloves I purchased gloves from Patagonia in October 2023. Given the mild winter I have only worn them 4 or 5 times. A couple of weeks ago I noticed that the stitching near a button hole tag on one of the gloves has come loose. Patagonia have refused to give me a full refund and are only prepared to offer a 60% refund so I can get them repaired myself. I will never buy from Patagonia again.

Major shipping delays and no communication I placed an order on 9th April. It still hadn’t been sent a week later on 16th April so I followed up and they told me they are experiencing unforeseen shipping delays but it should be sent out by the end of that week. This never happened, and I continued to follow up over the next two weeks. Once again they told me the order should be sent soon and it should arrive by the end of the month. At the time of writing this, on 28th April, it has been a week since I heard anything from the customer service reps, and the order still hasn’t been dispatched. So 20 days after placing my order, still no delivery in sight.

Patagonia Customer Service I’m writing a review about Patagonia clothing and customer service even though it appears Patagonia is listed under a travel category. I purchased some boxers that all ripped in the same spot in little over a year of regular (weekly?). Reviews of these boxers on their website showed lots of folks experiencing the same issue. I returned four pair and I was given a refund for two, full company credit for one pair, and partial company credit for one. When I called to ask about this a customer service rep started trying to explain but he kept contradicting himself and ultimately he couldn’t provide a coherent answer. I find this unsatisfactory. I have been a good customer with them so I am dumbfounded. Their customer service is either poorly trained or trying to protect profits.