Durable Gear in Patagonia I've been using Patagonia gear for my outdoor adventures and I'm consistently impressed by the quality and durability. Their commitment to sustainability makes me feel good about my purchases. The equipment perform well in the tough conditions and the cs team is responsive. It deserves a good review.

The worst customer service I have ever… The worst customer service I have ever encountered! I returned an item on the 11th December and had to send numerous emails to prove that I had actually returned the item which they claimed to have not received despite the fact that I had proof of return. I got no response from most of my emails, the couple that they did respond to would take them over a week to reply to. I eventually got my refund 7 weeks after returning the item. I will never purchase from Patagonia again! Absolutely dreadful

Rapid repairs I very recently mailed three well used jackets to the Vancouver store for zipper repairs. Two were repaired and returned to me within one week of me sending them, the other was sent on for more repairs. Very quick and very helpful associates with clear communication.. Thanks you guys 👍🏾

Major shipping delays and no communication I placed an order on 9th April. It still hadn’t been sent a week later on 16th April so I followed up and they told me they are experiencing unforeseen shipping delays but it should be sent out by the end of that week. This never happened, and I continued to follow up over the next two weeks. Once again they told me the order should be sent soon and it should arrive by the end of the month. At the time of writing this, on 28th April, it has been a week since I heard anything from the customer service reps, and the order still hasn’t been dispatched. So 20 days after placing my order, still no delivery in sight.

Worst shipping ever and customer service not much better Worst customer service ever . Order is lost in space. It's going on 15 days since I odered the clothes and still have no day specific estimate of delivery . It went from UPS to USPS and then got lost pending acceptance . I dont even want the products amymore . Wasted a lot of time for nothing .