TERRIBLE CUSTOMER SERVICE - DO NOT USE! Terrible customer service. Impossible to reach an actual person. Hours of operation are not clear. I do not recommend this company. The details: Our connecting flight was delayed which made us a day late for our rental. I tried calling the company to make sure we would still have our rental the following morning when we were due to arrive. I left a voicemail since there wasn't anyone to answer the phone. The next morning, I called first thing and also received the option to leave a message. Since I had done that the night before, I opted to send an email to make sure we had something in writing. At this point I was getting nervous that we wouldn't have a vehicle upon arrival. I called back a few times and was advised by the recording that there was "1" caller ahead of us. Finally, I thought - I would have a chance to speak with a real person and explain our situation and hopefully confirm our rental. After 55 minutes of holding (I have the screen shots!) I finally decided to rent with a different company. We paid much more than we needed to but we were stuck at that point. After a 10 day family vacation I forgot about the experience until we got home and I was catching up on emails and found the confirmation from them. There was never a call back or a return email from my attempts to reach them over 10 days ago. All that to say - I can not recommend this company. If I ever hear from them and there is an explanation to all of this madness, I am willing to update my review at that time.

Great experience! I hadn't heard of this company before this weekend, so was a bit nervous to use them. Found out about them on Travelocity when my vehicle broke down. They had good hours & I got a full sized SUV for pretty much half the price of an economy car! When I had to extend my rental for another 4 days, I got it for another 50% off! (Note: go thru Travelocity if you have to extend, otherwise you would pay more.) Good staff, polite & cooperative. The SUV was a newer model, clean inside & out.

AVOID - AVOID - AVOID I booked and paid for a 7-passenger minivan a month before I arrived. They told me they would reach out to me with specific directions a few days before I arrived. Never heard from them. On the morning of my flight to LAX, I finally called myself to determine how their process works. It was at THAT time they told me that they had no minivans, but they would put me in a 15 passenger full-sized van. I didn't want a full size van, but I had no choice since I was already at the airport. Maybe not a huge deal to drive a bus, but then they charged me MORE for the rental, and also INSISTED I had to buy special insurance because I was now driving a 'commercial vehicle'. What an absolute scam! They lied over and over to me, while being disgustingly rude while doing so. Never EVER will I again even think of going back, and I'll share my experience with everyone and anyone! Rent somewhere else if you wish to work with an honest, polite, and less expensive rental company!

Service was terrible Service was terrible. Vehicle was dirty and the agent that helped me was very nasty. Ghetto!!!!

CANCELED A PREPAID BOOKING A WEEK BEFORE OUR TRIP A WEEK before our trip to Austin, Texas, Airport Van Rental CANCELED OUR VAN that WE HAD PREPAID. When I called, I was told they'd call back and they never did. Later, I called back and was on hold for 40 minutes. The next day, I called back and was directed to someone who was not the manager. This person refused to transfer me to the manager, Tupou Fifita. They did not try to secure another van. They did not move a van from another location. They did not connect us with another rental agency. They did *absolutely nothing* to try to fix things. We have 9 people and all the airport cars have been sold out in Austin for 2 MONTHS. There's simply not other airport options. I have no idea how our trip will continue given how incompetent and unhelpful they are.