glad AVR is now a vanpool service! I am very happy with your service. The vanpool coordinator Leigh-Anne is awesome!! I do hope however, that you will be able to set up logins so we can review our invoices and pay online one of these days soon. Thanks for being around and a competitor to the competition. :)

THIS COMPANY IS NOT TRUSTWORTHY This company is among the worst I have ever dealt with! I booked and paid for a van rental on March 19 for pickup on April 6. On March 29, I received a one-line email saying "Thank you [my name], your rental has been successfully cancelled." After an hour of calling anyone I could find (they do not make it easy to reach a human!), I was finally told by one of their agents that they had overbooked their vans and had to cancel my reservation, and that I would be refunded the $827.19 I had paid. It is now April 17 and I still have not received my refund. I called their customer service line and after another very long wait, I spoke with someone who claimed my refund had supposedly been issued on April 12. No explanation as to why it took them 2 weeks to do this, assuming they really did it at all. I never received any confirmation of the refund, nor does my credit card statement indicate that the money was refunded. I have filed a formal complaint with my credit card company and hope they can resolve the matter. This company has already caused me a massive inconvenience; here's hoping it doesn't become a costly one, as well.

Fraudulent business practices I prepaid for a van rental from AVR on 4/12/24 through Priceline online. At the same time I was paying for the van online, I also purchased the insurance that was offered. On 4/15/24 when I attempted to pick up the van, I was told that the insurance I purchased through Priceline was not valid and that I would need to purchase "their" insurance for $55/day. I told the agent that I did not want the insurance and that the contract did not state anywhere that I needed their specific insurance. When I asked her to show me in the contract where it stated that, she then changed her story indicating it was a Nevada law. I know this is not true. Since I had already prepaid for the van, I was told by the agent that I couldn't cancel and would lose my money if I didn't purchase their insurance because they would not give me the van until I had paid for their insurance. When I asked to speak to a manager I was told that I couldn't talk to anyone else. After nearly hour I finally gave in and gave her my credit card. I was charged $592.63 for a 7-day rental which is much more than the original $55 I was originally told. I never received any documentation indicating what was covered, etc. The business practices of Airport Van Rental are fraudulent, but it leaves the renter with no choice but to pay the fees.

Great experience! I hadn't heard of this company before this weekend, so was a bit nervous to use them. Found out about them on Travelocity when my vehicle broke down. They had good hours & I got a full sized SUV for pretty much half the price of an economy car! When I had to extend my rental for another 4 days, I got it for another 50% off! (Note: go thru Travelocity if you have to extend, otherwise you would pay more.) Good staff, polite & cooperative. The SUV was a newer model, clean inside & out.

RENT the car at your own risks rented a SUV from the Salt Lake City location in July 2019 for a week, car broke down 5 days later, called office customer support/ road side assistance numerous times without responses. Ending up renting another car from another car rental place to complete our trip. AVR refused to reimburse us for extra expense and even charged for their car problem. Their customer service phone line is just for show with voice mail only. No one there to assist customers when needed. If there is a neg rating this company deserved all of it. I would stay away from this company.