AVOID - AVOID - AVOID I booked and paid for a 7-passenger minivan a month before I arrived. They told me they would reach out to me with specific directions a few days before I arrived. Never heard from them. On the morning of my flight to LAX, I finally called myself to determine how their process works. It was at THAT time they told me that they had no minivans, but they would put me in a 15 passenger full-sized van. I didn't want a full size van, but I had no choice since I was already at the airport. Maybe not a huge deal to drive a bus, but then they charged me MORE for the rental, and also INSISTED I had to buy special insurance because I was now driving a 'commercial vehicle'. What an absolute scam! They lied over and over to me, while being disgustingly rude while doing so. Never EVER will I again even think of going back, and I'll share my experience with everyone and anyone! Rent somewhere else if you wish to work with an honest, polite, and less expensive rental company!

Didn't have the style of car reserved Didn't have the style of car reserved, instead gave us a beat-up mini-van, literally scraped up. Passenger side of van had been damaged on both doors. Hits & dings on all sides of the bumper, so many it was hard to mark all the spots on their little vehicle drawing, we took cell-phone photos to make sure it was documented. Didn't like the $200 deposit, that wasn't communicated. Would not use the web-sight again for car rental.

I didn't like the long process to get… I didn't like the long process to get the vehicle. I also didn't like the fact that the rental car did not come with a license plate on the car. Tried to get the company to get me a license plate but they did not. Only emailed me a paper. Especially in Atlanta, not having a license plate restricted us from parking in several areas of the city. I also didn't like all the additional fees that I was not made aware of until it was time to check the car out. Had to pay an extra $400-500 dollars without my prior knowledge. Having initially payed for the rental on Priceline, the original price compared to the price after the ridiculous amount of fees was astonishing. Also didn't like the return process. Had to drop the car off in an Airport garage and just leave the keys and ticket inside. Did not feel comfortable leaving the car unattended like that and not being sure if they were going to be able to find and retrieve the car in a timely manner.

Service was terrible Service was terrible. Vehicle was dirty and the agent that helped me was very nasty. Ghetto!!!!

CANCELED A PREPAID BOOKING A WEEK BEFORE OUR TRIP A WEEK before our trip to Austin, Texas, Airport Van Rental CANCELED OUR VAN that WE HAD PREPAID. When I called, I was told they'd call back and they never did. Later, I called back and was on hold for 40 minutes. The next day, I called back and was directed to someone who was not the manager. This person refused to transfer me to the manager, Tupou Fifita. They did not try to secure another van. They did not move a van from another location. They did not connect us with another rental agency. They did *absolutely nothing* to try to fix things. We have 9 people and all the airport cars have been sold out in Austin for 2 MONTHS. There's simply not other airport options. I have no idea how our trip will continue given how incompetent and unhelpful they are.