Not the best experience Friendly staff Waited about 30 min the van pulled up all the windows were extremely dirty as well as the inside I even found old french fries in the driver console missing cup holder and stains on the seats. The young lady who helped seemed embarrassed and took the van to the back for 10 min and did the best she could. The next day we discovered a burned out tail light and empty wind shield washer reservoir. I contacted customer service about my concerns they said next rental they will upgrade me sadly there won`t be a next time.

TERRIBLE CUSTOMER SERVICE - DO NOT USE! Terrible customer service. Impossible to reach an actual person. Hours of operation are not clear. I do not recommend this company. The details: Our connecting flight was delayed which made us a day late for our rental. I tried calling the company to make sure we would still have our rental the following morning when we were due to arrive. I left a voicemail since there wasn't anyone to answer the phone. The next morning, I called first thing and also received the option to leave a message. Since I had done that the night before, I opted to send an email to make sure we had something in writing. At this point I was getting nervous that we wouldn't have a vehicle upon arrival. I called back a few times and was advised by the recording that there was "1" caller ahead of us. Finally, I thought - I would have a chance to speak with a real person and explain our situation and hopefully confirm our rental. After 55 minutes of holding (I have the screen shots!) I finally decided to rent with a different company. We paid much more than we needed to but we were stuck at that point. After a 10 day family vacation I forgot about the experience until we got home and I was catching up on emails and found the confirmation from them. There was never a call back or a return email from my attempts to reach them over 10 days ago. All that to say - I can not recommend this company. If I ever hear from them and there is an explanation to all of this madness, I am willing to update my review at that time.

I didn't like the long process to get… I didn't like the long process to get the vehicle. I also didn't like the fact that the rental car did not come with a license plate on the car. Tried to get the company to get me a license plate but they did not. Only emailed me a paper. Especially in Atlanta, not having a license plate restricted us from parking in several areas of the city. I also didn't like all the additional fees that I was not made aware of until it was time to check the car out. Had to pay an extra $400-500 dollars without my prior knowledge. Having initially payed for the rental on Priceline, the original price compared to the price after the ridiculous amount of fees was astonishing. Also didn't like the return process. Had to drop the car off in an Airport garage and just leave the keys and ticket inside. Did not feel comfortable leaving the car unattended like that and not being sure if they were going to be able to find and retrieve the car in a timely manner.

AVR- Good, Fox and Thrifty-rip-off I booked an SUV in Colorado in the winter, AVR no problems. Fox and Thrifty car rental both tried to extort more money at the counter. Up selling is expected; ski rack, prepaid gas, insurance, etc. But, substituting a 2wd Hyundai for a Jeep Cherokee is a rip off.

I would give AVR at Las Vegas airport a… I would give AVR at Las Vegas airport a rating of 4 1/2 stars. Loved nice selection of minivans, which is perfect for our trip, since we transported people and golf clubs. AVR had better price and selection than many of the more popular car rental agencies. The only drawback had to walk a bit far.