City Wonders Unreliable and Untrusted City Wonders canceled our tour we had arranged more than 70 days before, leaving us a sold out venue and no alternatives. A week before our travel date they cancel saying, “the museum canceled all tour tickets”. This seemed unlikely to me so Zi checked it out. Two other tour operators told me they have never had that happen and a call to the museum found they were equally unaware of that ever occurring. So I suppose add dishonesty to poor customer service.

Amazing tour of the colosseum Amazing tour of the colosseum, Roman forum and palatine hill! Our tour guide Patrick with city wonders was incredible. Such a lovely and kind man which made the experience even better, we learned so much and really enjoyed the day. We had an amazing time and highly recommend. Thank you Patrick for an amazing tour, from the Ireland family!

Anais gave a wonderful skip-the-line… Anais gave a wonderful skip-the-line tour of the Louvre today to our group of 4 plus 7 others. She was knowledgeable, informative, and moved us along so we could see many of the important works in the Louvre. That Museum can be so overwhelming but we saw a lot in only 3 hours. She was also very attentive the different members of the group and worked hard to make sure we all stayed relatively together. Four thumbs up!

We recently undertook the Amalfi… We recently undertook the Amalfi Coast/Pompei and the Vatican Breakfast/Museum and St Peter’s tour hosted by City Wonders Tours Rome. Both were excellently led by tour guides Marisa and Stephania. Informative and very accommodating. The tour guide at Pompei, Enrico, was first also class - knowledgeable with a sense of humour. Our coach driver Francesco ensured a safe and pleasant drive in very trying traffic conditions. Our only critique was the rest stop at Casino. Food and beverages average and overpriced. The toilet facilities were deplorable - only one toilet seat in the six stalls. Very sub standard compared to many others we have stopped at. Had a sense that captive customers with no other option will settle for sub standard service. Perhaps the company should consider other options. However, we do look forward to using City Wonders again…hopefully with higher standard pit stops. 1956Travellers. May 2024

AVOID THIS COMPANY IF POSSIBLE!! AVOID THIS COMPANY IF POSSIBLE!!! The instruction of meeting point was not clear and NO SIGNAGE to direct people where to meet especially for tourist which can be confusing. We were half an hour early waiting until 10am (booking time) we saw a group of people led by the City Wonder tour guide walked passed to the Colosseum (literally at the metro and have not crossed the road to the entrance yet), the tour guide asked us to meet the person at the right spot. Then we were told we are too late to join the tour and they cannot do anything about it! It was just less than 5 minutes ago the tour left and they would be have been still not in the queue yet. They refused to give us the tickets which we paid so much and OVERPRICED so we can enter ourselves without joining the tour. It was not a peak season and the queue was not long at all and we can go into Colosseum ourselves if they gave us the tickets. All they did was NTH and refused to refund and the money was thrown into the sea just like that just because we waited at wrong spot and finally met them in less than 5 minutes! It was our 1st day of our holiday and it RUINED the whole day mood with poor service. DONT WORRY buying tickets from them, just buy online and a lot cheaper and you get to hold your tickets!!