Do not use this website/service I suspect this website is a scam. At first I was excited to find a cruise to Alaska for such a good price but that excited feeling didn't last long. I was called by a representative and when I told him that I couldn't book something right away because I didn't have the time off work approved yet, he became aggressively pushy. Threatening that prices had gone up while we were on the phone, etc. After I hung up on him I had three other representatives call-pressuring me to purchase a cruise with them. I felt very uncomfortable with this behavior. I called Holland Cruise lines directly and they were able to get me a better room for less money. Cruise booked! I am so glad I did not book with alaskacruises.com. I am still getting phone calls from these people even after I emailed them explaining my disappointment with their business. I have also filed a complaint with the BBB. My suggestion to you is to do your homework and research before these vultures steal your money. The representative I spoke with (that you should avoid at all costs) is named Sanjay- ext: 69843

Ian Simmons developed a rapport with me… Ian Simmons developed a rapport with me quickly. He inquired appropriately of the special needs I had for my son, understood them quite well and made me feel like he truly had our best interest in mind. His descriptions and advice showed his knowledge of the options and his caring of our situation. Anticipating a great trip.

Recently booked an Alaskan cruise and… Recently booked an Alaskan cruise and am so very well pleased with the outstanding customer service we received. Courteous, friendly, helpful staff. Made the booking process go very smoothly. Lily, our booking agent was very knowledgeable and helpful. Would definitely recommend Alaska Cruises. Great experience

Website not user friendly Website not user friendly. Couldn’t get it to book online. When I called customer service, she couldn’t find my saved itinerary. Finally got a booking. Customer service rep was friendly and helpful.

Despite calls to customer service department, charges for a "travel insurance" that I did not sign up for were charged to my credit card. Calls to customer service department result in no results. Despite one call with the request for the URL for online-check in, I did not receive the promised email reply. Despite two calls that I do not accept to be automatically billed for a "trip insurance" for which I have not signed up for, the amount for the insurance was automatically added to the price of the cruise and charged to my credit card. I would not deal with this company, who's business practices seem tricky and need to be carefully checked, for any other business.