You phone representative was very… You phone representative was very professional, stayed with me until all questions were answered and made sure there were no details left out. When it came to my money, she made suggestions which led me away from her own company's profits, but saved me money. Very helpful.

Sound advice from experienced travel adviser The idea of a cruise had been a "consideration" until my partner expressed a strong interest in an Alaskan adventure. Not knowing the first thing about arranging this kind of trip, I searched the Internet for ideas and options. When I came upon AlaskaCruises.com and their "press to call" option, I quickly learned there are very knowledgeable travel advisers available to walk me through all my questions. Over the course of a few days we had found an ideal travel option that met our timeline. I have already shared my experience with friends looking for help in booking their own travel.

Incompetent Travel Agency Some of the travel agents are very incompetent, not knowing what they can do for customers and not carrying out undertakings they promise to complete. There are other agents who are efficient and apologize for errors others made and rectify the situation. Sometimes they keep you on hold on the phone for an extended period of time while they attempt to process sales they finally say that they are not allowed to process. Payments sometimes do not show on their statements, but are later corrected. I was asked to check off "declined" for purchases already made. I suspect that they have a poor software program to work with, which exacerbates the booking process.

Customer Service is non-existent Tried to book on line but it was complicated and I had questions. They have an 800 number but it just goes to a long phone tree and I waited nearly 30 minutes before hanging up out of frustration. I couldn’t find an email. The “deals” aren’t really as presented. It’s basically a bait and switch. You’d be better off to go directly through the cruise line. The prices appear to be more on the cruise line sites but they actually aren’t, they’re just upfront about all the extras.

Confusion and Bad Feedback Initially flood you with more information than one needs Some times not to clear in explanations. When requesting clarifications not a full answer as they pay little attention to detail Did not list us as seniors. Initially assigned us to one stateroom with 4 persons occupying it . We had that changed. Then they assigned us "Dining Table Size2" whatever that means (not clear) however we are 4 persons. Frankley, of all the oher cruises we have taken (including 2 with the same Holland American Line) this has been the most frustrating -- sine all others had been straight forward.