Satisfied customer Our first time purchasing here. We were not sure if we should buy through Samsonite website instead at first because the suitcases are quite pricey and we were buying 2. But because of the price, we ordered 2 Samsonite Spinner suitcases through Portmantos. Fast shipping. In original packages. The price is the best. We continue to look through the website for more product. We will definitely purchase more items from them. Thank you for your service.

Poor customer service and lack of response. I ordered a Timbuktu suitcase in a certain style and received the wrong style. Tried calling and got a voicemail as well as emailing with no response. I also paid for FedEx 2 day shipping since we needed the bag for a trip and paid extra for the bag and shipping and came via UPS Ground. I could have ordered the same bag from Timbuktu and received 10% off. Very disappointed in their customer service and lack of response.

Absolutely the worst experience Absolutely the worst experience. I wish I could give no stars. Bought $ 800 Worth of Briggs & Riley cases which they say were delivered even though I was home all day and received other documented packages from Amazon. Even in the ups description it describes it as a 10LB package. They refuse to answer any of my calls or emails. I am out of pocket and left bag less. NEVER DEAL WITH THIS COMPANY AND CHECK OUT ALL THE OTHER AWFUL REVIEWS ON AMAZON. How do they get away with ripping so many people off?

Happy in the end! After placing an order, I became a bit concerned because I read some bad reviews. Tried contacting them and this was their biggest failure (lost a ⭐️ as a result). BUT…my package was shipped and arrived on time! I ordered a 3piece Samsonite Luggage Set. Best price online and exactly what I expected. Kudos to the warehouse guy who was there on Labor Day and assured me that he had the order and would be packing it that day. He really saved the day for Portmantos and deserves a raise!!!!!

This was my first time using Portmantos.com This was my first time using Portmantos. Not only was the initial price good, they had a welcome offer to sweeten the pot. They fulfilled my order in a few days. Kim in customer service was wonderful helping with tracking my order as I needed it in a hurry. When I encountered an issue with the product I received, Kim made available several options while working with the manufacturer. Kim was wonderful to work with and I am fully satisfied with my purchase from start to finish. I highly recommend shopping with Portmantos. I will recommend them to my friends and family and when I am in the market again I know where to go.