I'd never heard of Portmantos. Great first experience. I'd never heard of Portmantos, perhaps because I reside on the West Coast. It caught my eye while I was doing price comparisons for a high quality but pricey backpack. It had the best price and I was leery. I took the plunge and 2 days later with no S&H costs, it arrived at my front door. I'm pleased as punch, do a fair amount of travelling, and will keep this store on my radar for future purchases.

Exactly what I was looking for at the best price online My bag arrived quickly and exactly as described! And I love it! My only recommendation to the company is to make sure the image of the item reflects what the consumer is purchasing. I was worried because the description was a floral description but the picture was a red bag. I took a chance and am glad I did. The item I bought was a replacement for my existing (and no longer available in stores) Tumi cross body bag. I don't care for the latest one in stores so I thought I might be able to find it online. Portmantos had the best price, it showed up quickly, and was brand spanking new! Great experience!

Absolutely the worst experience Absolutely the worst experience. I wish I could give no stars. Bought $ 800 Worth of Briggs & Riley cases which they say were delivered even though I was home all day and received other documented packages from Amazon. Even in the ups description it describes it as a 10LB package. They refuse to answer any of my calls or emails. I am out of pocket and left bag less. NEVER DEAL WITH THIS COMPANY AND CHECK OUT ALL THE OTHER AWFUL REVIEWS ON AMAZON. How do they get away with ripping so many people off?

Absolutely THE WORST company I’ve ever… Absolutely THE WORST company I’ve ever dealt with. There’s no way there’s so many positive reviews here. Most likely paid reviews. First, they don’t know how to ship items and they will arrive damaged. Second, when you return an item due to their carelessness, they’ll lie and say they never got it EVEN THOUGH YOU HAVE PROOF OF DELIVERY. SCAM SCAM SCAM SCAM

I ordered a 3 piece matching set of Ted… I ordered a 3 piece matching set of Ted Baker luggage (one was ordered through Amazon, but the order was filled by Portmantos). they only shipped 2 of the three pieces. one of the two pieces they shipped was from a different set, and I returned it to Amazon and the return was processed by Portmantos. I canceled the piece that did not ship and also returned the 2nd piece that I ordered from the portmantos website, but they claimed to not receive the item even though the shipping said it was received and never refunded the amount. I had to dispute the charge.