Very poor company Very poor company. I ordered a $215 piece of luggage by 2 day shipping. I received no communication, but 5 days later, I received a red $10 neck pillow and was billed $215. I immediately returned the wrong item sent and canceled my order. I then left for my 2 week trip (for which I had ordered that luggage). When I got back, apparently Portmantos decided to ship something else to me and it sat waiting at the post office for over two weeks before I went there and refused it. They continue to refuse to refund my $215, despite all this mess. It has now been over a month and they continue to say they are waiting for something. What?? Very unreliable. Remove review

Called before purchasing online to make… Called before purchasing online to make sure that it was the correct product. The woman on the phone was kind to look it up in her system to confirm. Once I placed the order, it got shipped the very next day, and received the product within two days from fedex! Authentic, original, new rimowa in perfect condition. I will order again here

A good mistake I did not realize this was an online business and ended up visiting the warehouse/showroom. Thanks e receptionist who greeted me was extremely professional and helpful. Another staff person also helped and I was able to make a purchase that I am most pleased with. I would do business with this company again.

Doesn't stand behind its products I purchased an expensive handbag from Portmantos on October 17, 2018 through Amazon, and started using it in mid-November 2018. Today, the handle spontaneously detached from the bag as I walked from my car to my office. It cannot be repaired. I contacted Portmantos, and they refuse to replace the item because I received it "almost 2 months ago." This is unacceptable. BAD BUSINESS. DO NOT PURCHASE ITEMS FROM THIS COMPANY.

Second Time was a Charm! This is second time that I purchased from Portmantos. I am happy to say that this time, they got it right and were efficient in fulfilling the order. A great recovery from the first time, where we had received a differnt size than ordered and had to accept it due to time constraints. I will definitely purchase through Portmantos again. A great recovery and I will be a loyal customer going forward.