I think tracking information should be… I think tracking information should be sent automatically, and even though I set up an account online my order was not in there so I could not track it that way either. However, they have been super helpful on the phone and the item I purchased arrived and I love it. Thank you.

Happy in the end! After placing an order, I became a bit concerned because I read some bad reviews. Tried contacting them and this was their biggest failure (lost a ⭐️ as a result). BUT…my package was shipped and arrived on time! I ordered a 3piece Samsonite Luggage Set. Best price online and exactly what I expected. Kudos to the warehouse guy who was there on Labor Day and assured me that he had the order and would be packing it that day. He really saved the day for Portmantos and deserves a raise!!!!!

Absolutely the worst experience Absolutely the worst experience. I wish I could give no stars. Bought $ 800 Worth of Briggs & Riley cases which they say were delivered even though I was home all day and received other documented packages from Amazon. Even in the ups description it describes it as a 10LB package. They refuse to answer any of my calls or emails. I am out of pocket and left bag less. NEVER DEAL WITH THIS COMPANY AND CHECK OUT ALL THE OTHER AWFUL REVIEWS ON AMAZON. How do they get away with ripping so many people off?

A good mistake I did not realize this was an online business and ended up visiting the warehouse/showroom. Thanks e receptionist who greeted me was extremely professional and helpful. Another staff person also helped and I was able to make a purchase that I am most pleased with. I would do business with this company again.

Some of the BEST customer service ever! Portmantos had some of the best customer service ever! I needed a specific bag, timing was critical and wanted to pay a price I saw online, but wasn't what their catalogue had. The customer service person expedited my order, gave me a super price, and was truly concerned that she met all my expectations and more. I would go to them FIRST when I need other luggage, bags and other items they sell. I bought a $150 price range LeSportsac carryon (no wheels), and they are rarely discounted.