Buying and receiving tickets The booking itself was clear and easy. However, after 4 days from the booking and payment I haven't received yet the ticket. It would be fair if you say when peaple should expect to receive their tickets.

I woud complain of the seat allocation…as I woud complain of the seat allocation suste. Whenever I take on Solitaire suite bus, my seat has been allocated without my intention and it does not allow reservation. Given the expensivebus fare paid, I dont understand why I should take seat which has been designated without my consent. I strongly claim that the seat allocation system should be changed reflecting passenger’s intention. If there is any system working which I dont know, please let me know in order to get preferred seat of mine.

User Friendly When you're not used to using trains and are not familiar with the different stations, it's always been difficult for me to use the National Rail app in the UK. I find that Rail Ninja is much more user friendly and have used it a number of times and highly recommend it.

Fast Service The response time to confirm the reservation for 4 was quick, which allowed time for me to finish completing the itinerary. Very much appreciated.

SCAM IN NORWAY SCAM! When in Norway always buy train tickets in the official Norwegian website VY - VY.NO You can change easily the language to English in their website. Rail Ninja resell their tickets for 40-100% higher price and when there is any problem they need to contact the real customer service of the official company to solve the problem. ALWAYS search for the official train companies of the countries you are travelling in - you will get a real and faster help in case of cancellation or refunds. Rail Ninja has a really good marketing and that’s why is always ranking in the first page of Google search. This company is earning billions just reselling tickets of the official companies for an extremely higher price.