Trustworthy and reliable website. There was quite a bit of negative feedback about Rail Ninja which did worry me. But as it turned out, everything couldn't have been better. The website was far easier to navigate than any of the Japanese Rail sites and we received our ticket vouchers online on time. We were therefore able to collect our actual tickets from the ticket office in Tokyo hassle free. I booked 3 rail journeys through Rail Ninja and all of them went without any hitch. 5 stars from me.

I woud complain of the seat allocation…as I woud complain of the seat allocation suste. Whenever I take on Solitaire suite bus, my seat has been allocated without my intention and it does not allow reservation. Given the expensivebus fare paid, I dont understand why I should take seat which has been designated without my consent. I strongly claim that the seat allocation system should be changed reflecting passenger’s intention. If there is any system working which I dont know, please let me know in order to get preferred seat of mine.

Buying and receiving tickets The booking itself was clear and easy. However, after 4 days from the booking and payment I haven't received yet the ticket. It would be fair if you say when peaple should expect to receive their tickets.

Ease of doing business. Website and travel arrangements were straightforward - comms after booking clear and enabled details to be saved in preparation for the trip.

Excellent experience We booked two rail journeys in Portugal with Rail Ninja. The booking process was simple and efficient. The tickets which I received on line were easy to access and I was able to use them on the trains without printing them out. A thoroughly satisfactory experience. Thank you.