Alena ALWAYS goes the extra mile for… Alena ALWAYS goes the extra mile for us. She stays late to get reservations. Endless calls to clarify details. Doesn’t complain about cancellations, there have been a lot of those recently. She’s a true professional and knows the cruise business. Lots of good inside information and tips, things I just can’t find online. Would not begin to consider anyone else.

I previously wrote a review about… I previously wrote a review about terrible customer service I was contacted by a supervisor and am now completely satisfied. I have been issued a complete refund when I only asked for a partial.

Prompt correction of problem. I recently wrote a review about Icruise not providing me a receipt or confirmation number within a timelely manner. An icruise representative reached out to me, and not only provided me with a receipt etc.., but solved another complaint I had that I hadn’t had a chance to post a review on. The rep was also and I appreciate the correction and I will do business with this company again. Anyone can make a mistake, but it is nice to see s company promptly correct a mistake.

Shout out to the crew again… Wanted to give another shout out to Sean and most of the crew of the boat we took to the Statue of Liberty today. All of the crew members with the exception of Michael P. ,the announcer, were very kind an helpful with a situation that could have negatively impacted out entire vacation to New York today. I wish Michael P. could have been more understanding and sympathetic with the situation at had as we were dealing with an elderly person. He was rude and disrespectful and I hope he can work on that so that it does reflect negatively on the company. Thanks to everyone else again!!!!

First experience with Icruise and would recommend First experience with Icruise and I had the Best service ever. I recently purchased a membership plan with Mary Doucet, wonderful lady. I then spoke to Mary Esquilona about booking another cruise. She informed me that what I had purchased did not cover what I was looking at. Yes, I was upset. But Mary Esquinola was so kind and helpful, she transferred me to customer service immediately and did a follow up the next day. I then called Mary Doucet and spoke my mind. She then put me in touch Miguel Suarez, I say complaints department, but I assume a supervisor. Once I calmed down and listened, I came to realize that I had misunderstood the offer that was proposed to me But Migee fixed everything and I hung up one very happy person. I will be back after my cruise to let you know how everything went.