Trouble cancelling cruise reservation Cancelled the cruise reservation which is 12 months from today. Was not promised a full refund despite the booking agent clearly explained the cancellation policy during the booking. Cancellation is not finalized within the next 72 hours and I was not able to terminate my membership because the system still shows active bookings. The agent was refusing to connect me with membership department and did not transfer my call to the supervisor. Please do yourself a favor and avoid this travel agency. It is easy to book and difficult to cancel.

I booked a cruise with Melinda… I booked a cruise with Melinda Gierowski on January 7, 2024. I notified Melinda on the same day that the specialty dining experience was not reflected on the cruise documents. She stated that she would take care of it. I have called back several times and was asked to provide the documentation which I email to the agent. I was told it would be taken care of and I would receive an email. I have continued to call and have asked to speak to a supervisor of which I was told I would get a call back in 24 hours. As of February 27, 2024, I still have not had any correspondence from icruise. Linda Drawdy 813-624-3282

Ashley has been a true star in helping… Ashley has been a true star in helping us to book our dream cruise within a budget we could afford! She was extremely professional and efficient in answering every single question and query we had! Great value for money! Highly recommended!!

iCruise Showing Wrong Disembark Date on Itinerary Shared by Travel Consultant We have reached out to Caroline and Aaron from the Customer Service Team as an error was detected on an itinerary regarding the disembarkation date. The disembark date was provided via email from the travel consultant incorrectly, and we had relied on this information to book flights for this cruise. This caused serious concern and a flight was needed to be rebooked for 2 seniors (almost in their 80's) because of this mistake. We have yet to hear not only an apology for this matter, but more importantly, as the flight needed to be rebooked a day earlier, some credit or compensation for this egregious mistake. UPDATE : April 1st, 2024 Sharne and arrivia did contact us by phone and email and they were able to understand what had happened. They are still working with IT to correct the return date that is shown on the iCruise website. We appreciate reaching out to us quickly and offering onboard cruise credit for the inconvenience of having to rebook a return flight. Sincerely appreciate you taking our concern seriously. Thank you!

Booked cruise with Icruise 13 months… Booked cruise with Icruise 13 months ahead. No advice deposit is non refundable. very poor customer service can't get anybody on the phone to discuss just computer genertaed txt responses. Don't book with this company