I was lucky to have Kathlenn as an… I was lucky to have Kathlenn as an advisor. She was exemplary professional. but in addition, she had the patience to settle everything with me by email because my English is very poor. she put herself within my reach, always with kindness and friendliness. thanks to her and congratulations to ICruise. Jeannette

UPDATE UPDATE: After an unfavorable review, I did receive the outcome I was looking for. I was refunded and I am truly grateful; however, I should not have had to go through what I did. This was the 2nd time that Ismael has helped me. None of this was his fault, but he fixed it. My advice for anyone who is dealing with this company is make sure you fully understand what you’re paying for and get everything documented through email.

Trouble cancelling cruise reservation Cancelled the cruise reservation which is 12 months from today. Was not promised a full refund despite the booking agent clearly explained the cancellation policy during the booking. Cancellation is not finalized within the next 72 hours and I was not able to terminate my membership because the system still shows active bookings. The agent was refusing to connect me with membership department and did not transfer my call to the supervisor. Please do yourself a favor and avoid this travel agency. It is easy to book and difficult to cancel.

I previously wrote a review about… I previously wrote a review about terrible customer service I was contacted by a supervisor and am now completely satisfied. I have been issued a complete refund when I only asked for a partial.

I booked a cruise with Melinda… I booked a cruise with Melinda Gierowski on January 7, 2024. I notified Melinda on the same day that the specialty dining experience was not reflected on the cruise documents. She stated that she would take care of it. I have called back several times and was asked to provide the documentation which I email to the agent. I was told it would be taken care of and I would receive an email. I have continued to call and have asked to speak to a supervisor of which I was told I would get a call back in 24 hours. As of February 27, 2024, I still have not had any correspondence from icruise. Linda Drawdy 813-624-3282