Helpful agents with good information… Helpful agents with good information and tips in planning our vacation cruise. We got a great deal, and went at a great time for us and the weather. Too much fog and rain to do our morning excursion on a Sea Plane to see all the glaciers. Norwegian is a great cruise line with lots of helpful staff to serve you everywhere you went on the ship. Free drinks package was essential. There are plenty of restaurant options without the expensive ones (we only did one.) If you do any internet browsing or messaging, you're better off buying unlimited internet before you board, as that will stop you from getting bit for International Roaming (Data). Using internet was extremely confusing, but very necessary if you are used to it. Can't say enough about the friendly crew on board that served you well at every touch point.

I booked a cruise with Melinda… I booked a cruise with Melinda Gierowski on January 7, 2024. I notified Melinda on the same day that the specialty dining experience was not reflected on the cruise documents. She stated that she would take care of it. I have called back several times and was asked to provide the documentation which I email to the agent. I was told it would be taken care of and I would receive an email. I have continued to call and have asked to speak to a supervisor of which I was told I would get a call back in 24 hours. As of February 27, 2024, I still have not had any correspondence from icruise. Linda Drawdy 813-624-3282

Shout out to the crew again… Wanted to give another shout out to Sean and most of the crew of the boat we took to the Statue of Liberty today. All of the crew members with the exception of Michael P. ,the announcer, were very kind an helpful with a situation that could have negatively impacted out entire vacation to New York today. I wish Michael P. could have been more understanding and sympathetic with the situation at had as we were dealing with an elderly person. He was rude and disrespectful and I hope he can work on that so that it does reflect negatively on the company. Thanks to everyone else again!!!!

UPDATE UPDATE: After an unfavorable review, I did receive the outcome I was looking for. I was refunded and I am truly grateful; however, I should not have had to go through what I did. This was the 2nd time that Ismael has helped me. None of this was his fault, but he fixed it. My advice for anyone who is dealing with this company is make sure you fully understand what you’re paying for and get everything documented through email.

Carmen and ICruise has been wonderful We aren't far into to the trip process, but so far iCruise has been a remarkable experience. Carmen Ray has been above and beyond wonderful in helping us choose, book, and get excited for our cruise in September. If Carmen's personal attention and amazing customer service is indicative of the entire company, iCruise deserves high praise for their training. 100% happy and recommended. Keep up the great work!