Amazing customer service Amazing customer service. They answered within minutes on the online chat and helped me with my booking. Also when I was having issues with my payment they contacted me to see how can they help. Really helpful!! The app is friendly, and very easy to navigate in. You receive an email with every change on your flights, so you won't have further issues

Your prices are so far much more than I… Your prices are so far much more than I can procure by myself on Expedia, kayak or even my airline's website. Same hotel, yet your price is $50+ dollars more for the same room type reservation.

Really enjoy everything Really enjoy everything. My one complaint is no longer checking you into your southwest flights automatically. It was the coolest thing when it happened and made me feel extremely at ease. Honestly this company is the best and other than that everything I have needed has been at the touch of my finger tips through messaging with customer service or a quick call.

Exceptional customer service Great customer service! The team is extremely attentive to their clients and always looking to improve based on client feedback. It’s been awesome to see features I’ve requested actually show up in the product!! It takes so much stress out of travel planning knowing that I’ve got the Lola team in my back pocket. And superficially I love the purple color story and how intuitive it is to navigate. We love Lola!

Use another app Lola provides nothing to the travel consumer that other sites are not already providing and better. There is no rerouting assistance when connections are missed. The fares are higher than booking direct. Frequent flyer program benefits are diminished. Lola would have to significantly retool itself to be a viable product.