I love Lola! Every interaction I’ve had with Lola has been outstanding. The staff is friendly, courteous, and quick to handle any need. I’ve received concierge, 5 star service every time I’ve contacted Lola. Highly recommend and will continue to book all my flights and hotels through Lola.

Beware the "seating choice not currently available" glitch In the next two weeks, I am reserved for nearly 22 hours of air-time in middle seats. When I bought my flights weeks ago, Lola's software didn't have enough pull apparently to get seat selection on those particular flights (many flights I can select seats without issue). Remember that convenience comes at a price: had I reserved directly with the airline, chances are good I'd have better seats.

Love it! The customer service and accuracy MAKES this work. The response time for chats is critical and I love never having to wait. My issues are solved with chat agents. Love it. If I ever do have a problem or request, it is solved and my expectations are met. Perfect for business use.

It Shouldn't Be This Easy... But It Is! Working for a company of 200 employees, many of whom are international, can make reporting and knowing where my employees are at any given time difficult. The fact that I can forward Lola flights and hotels that were booked outside of their website for a Live Map of where anyone is at any time and have the reporting to help us calculate our actual travel expenses is absolutely magnificent! This is also very beneficial in case of a crisis in a certain part of the world. Additionally, everything about their customer service is also absolutely wonderful; every single person has been super kind and eager to help. Not having to call airlines to make changes is life-saving. I also quite enjoy being able to bundle the trips, as I often book many people for the same trip, and being able to create Trips in Lola to keep it all organized is so much nicer than dealing with 10+ separate flight and hotel bookings! Also, the ability to add loyalty programs in order to easily get travel rewards is fantastic as well! I do hope they implement the feature to book multiple people are once, as well mixing airlines and booking multi-city flights!

I use Lola for all of my travel… I use Lola for all of my travel bookings. Its super easy and worry free. They link all of my loyalty numbers and automatically apply them. If you are looking for something different or specific, you just chat with them and they are very responsive! I'm glad our company uses this platform! I will use it for personal travel as well.