Working with Hunter and Kathrine! Working with Hunter and Kathrine! They were patient with my questions and helped me navigate the website and find the information I needed. Multiple times with the same question.

5 Stars, 2 Thumbs Up! As we were comparing various payroll / HR companies to convert to, we were pleasantly surprised at all of the offerings Paycom has. And, Brandon Abate, our personal rep has been nothing short of amazing. He has helped us implement and been with us every step of the way. And answered a lot of questions we had. As a non profit, he went above and beyond. As did ALL of the Paycom team thus far! Cannot say enough thank yous for their help!

Successful Implementation My implementation specialists, Cassie and Ry, were very kind, helpful, and patient throughout the process. The process was simplified by the templates and questionnaires they provided to gather required info and data. We wanted to begin 2024 on Paycom and we were able to make it happen with Cassie and Ry.

Implementation was our best experience Implementation was probably the smoothest transition. We had two amazing people who were the glue to helping us. Audrey and Kyle another shout out for your excellent customer service and proactiveness. After implementation it hasn't been great but we are hoping things can perk up. We had our implementation specialist for about 3 months but honestly it could be longer. Maybe have an implementation specialist part of the long term care specialist to help. They just have way more knowledge with the system then long term care. Also past people like sales and the introduction to Paycom training never responded back to any concerns we had to help us and guide us to someone who could. That was disappointing. We hope to continue to learn about Paycom's system and use it to the fullest capability.

Best Experience What a difference in customer service! We have been using ADP for 20+ years, and Paycom, by far, has the best customer service. Austin answers his phone with one or two rings. ADP, you need to go through all these hoops just to reach someone, and then you get transferred again to voice messages. Paycom is highly recommended.