Julie
GBFranklin was the agent who helped me… Franklin was the agent who helped me enormously. I had a problem with a layover because Delta kept switching the times and he spent time trying many different ways to help me and listened in such a caring way and was able to solve my problem (which at moments seemed unsolvable). I am grateful for his time, humanity, expertise, professionalism and perseverance. Thank you so much, Franklin.
Rasheen S
GBSUPERB SERVICE Vick was able to modify my flight for me after I was outside of the 24 hour window to cancel with southwest. I really could have done it myself but I’m glad Vick did it for me. It was a charge to get the flight modified; but, the cool and generous part was I was also given a credit to my account in the amount of the charge for the modification; and my job pays for my expenses anyway so really it was a win win for me. Thanks again Vick
Loretta Warda
GBHelpful Professionals Remington was excellent to work with. Our situation was unique and he really helped us navigate through it. Great attention to detail! And then there was the follow-up from Cairo! Both are very professional. Thank you!
Mary R
GBPeter I had to call United Airline about a mistake on two tickets that I had reserved that day. I was not looking forward to making this call; however, when Peter answered my call, my spirits were uplifted. He was very pleasant to talk to and explained the process well. After having a problem with my credit card that got declined for this transaction, he was still on the phone with me. It was a pleasure to do business with him and Travelomile.
Ellen Rie
GBJosh was excellent but the first agent… Josh was excellent but the first agent I talked to lied about the fare charge. I had to look at my bank statement to see that what she said was incorrect. If I had not been vigilant I would have lost over $200 and living on my social security check it would have been difficult. Thank you.