Sophia Nguyen
GBSimon the supervisor of reservation at… Simon the supervisor of reservation at Travelomile was very helpful to me. He went above the call of duty to help me with my seat assignment and gave me an upgrade to comfort seat at no extra cost. Excellent service. He made my day !
Bernadette Enbysk
GBIssac gave me superb service Issac gave me superb service This has been a very difficult time for me his help made me believe again in the kindness and patience of people in service to the public. This is a very busy time for airlines but that didn't stop Issac from doing his best for me. I recommend United if you have travel needs. I know I be using them in the future
Ellen Rie
GBJosh was excellent but the first agent… Josh was excellent but the first agent I talked to lied about the fare charge. I had to look at my bank statement to see that what she said was incorrect. If I had not been vigilant I would have lost over $200 and living on my social security check it would have been difficult. Thank you.
Elaine and Tasha Scott
GBIsrael Rocks! Israel was such a big help, even 6 months after my experience ! I was not pleased with the initial service at all. I called several times for about a month and spoke with several people, including supervisors, got absolutley no where and received no call backs as promised. Israel called one time to follow up on my review. He dug deep into the situation and found out answers in a couple of hours, that I couldn't get for weeks. He asked me to do some research on my side and called back to follow up on my findings. He really listened and really cared. Situation resolved. 5 stars for Israel and I hope he trains all the new employees ;)
Elaine Elich
GBPersonal Service with Excellence Sarah our representative was incredibly helpful with our flight arrangements during the busy holiday season. She was able to check layover times between our flights to assure that it was a reasonable amount of time for us to get to our 2nd gate. Sarah checked all the small details of our arrangements making us feel secure using Delta again for a special holiday trip.