The check-in process was a disaster The check-in process was a disaster. The email instruction for checking in to the property was inaccurate including the gate code. You need to fix this issue for future renters. However, the management responded timely by phone to get us in. For a positive note, the property is spacious, well-appointed and clean.

Vacation home in need of cleaning and repair! The home we stayed at Westside at Windsor was extremely dirty. The floors were filthy, the carpets were disgusting, the furniture was stained and dirty, and there was garbage left on the ground outside by the garbage. The home needs a deep cleaning and some new furniture. The smoke detectors went off continuously throughout our stay. We contacted the management company, however after one attempt to fix, they never returned when we were woke up in the middle of the night again. We ended up taking the smoke detectors down which is a extreme safety hazard and quite scary. We would never stay in a home provided by Starmark Vacation Homes again.

No necessities like dishwashing detergent or trash bags We didn't realize that you needed to pre-arrange for pool heat so we lost 2 days waiting for it to be turned on and then heat up. Then when we were ready to finally use it it had been turned off. So we really didn't get to enjoy the pool. There were no trash bags, laundry detergent or dishwashing detergent. So keeping the house clean and getting it ready for move-out turned out to be difficult. There were 3 occasions where I called the management number. It was only answered once. The other 2 times it was not answered and I never received a call back.

I would give it 10 stars because the … I would give it 10 stars because the house is amazing. We arrived on Saturday, tried to get in contact to with Management to add some extras, but never called back until Monday the day that we were leaving. Thank God that we did not have any real emergency. I recommend this house you will never regret staying at it. New house with all latest features, Very clean and well maintained,Theater room with gigantic screen, surround system and 12 Recliner Seat Home Theater chairs, Flat screen TV in all bedrooms, Billiard Poll Table, Air Jokey, Soccer Table, Ping Pong Table, Pool with Spa, screened pool and patio. Just amazing!!!!!!

Convenient And spacious This was a perfect place to stay! We need to be close to the convention center and it was literally three minutes away. Everything was clean and comfortable. The clubhouse is awesome and the running track is peaceful in the morning.