Once we arrived at our vacation home Once we arrived at our vacation home, the home hadn’t been cleaned at all. We had driven 7.5 hours and we were ready to kick back and relax. Instead we had to come into a filthy home that should have been inspected before arrival. We were given accommodations at the same level, but no service recovery. For a company that is supposed to be professional, some form of service recovery should have been given. I was told that I would receive a call from management and I never heard anything else from her. I will never use this company again. I wish I could have uploaded the photos. Absolutely disgusting!!!

Vacation home in need of cleaning and repair! The home we stayed at Westside at Windsor was extremely dirty. The floors were filthy, the carpets were disgusting, the furniture was stained and dirty, and there was garbage left on the ground outside by the garbage. The home needs a deep cleaning and some new furniture. The smoke detectors went off continuously throughout our stay. We contacted the management company, however after one attempt to fix, they never returned when we were woke up in the middle of the night again. We ended up taking the smoke detectors down which is a extreme safety hazard and quite scary. We would never stay in a home provided by Starmark Vacation Homes again.

No necessities like dishwashing detergent or trash bags We didn't realize that you needed to pre-arrange for pool heat so we lost 2 days waiting for it to be turned on and then heat up. Then when we were ready to finally use it it had been turned off. So we really didn't get to enjoy the pool. There were no trash bags, laundry detergent or dishwashing detergent. So keeping the house clean and getting it ready for move-out turned out to be difficult. There were 3 occasions where I called the management number. It was only answered once. The other 2 times it was not answered and I never received a call back.

Our family enjoyed staying in the home… Our family enjoyed staying in the home it was beautiful,the kids and grandkids loved the themed bedrooms,and the pool and spa. I loved the safety precautions taken around the pool,wish we had of had the spa heated. The house had everything that we needed and we would gladly stay again.will use star mark again. Thank you!!

Beautiful clean home, sparkling pool Beautiful clean home sparking pool. We were hurricane Florence evacuees. It made it bearable. They even upgraded us to a bigger home for free in case our friends wanted to get out of hotels as well. We felt safe and the home was close to shopping etc. Full kitchen, laundry, big screen tv, vcr, satellite. Would like to return under less stressful circumstances. Very simple check in process. Friendly and helpful staff.