Order had issues, but resolved There was an issue with my order, but it was finally made right. It did take a while, but in the end I am satisfied and I received both the goggles and the extra lens before I left town on my ski trip.

They’ve stolen my money. The worst customer service… The absolute worst customer service experience possible. I have been trying to get a refund for an item that I returned for 2 months now. I have been left with no product, my money taken and am getting no response from both my emails and my attempts to reach out via live chat. I don’t know what to do at this point. Do not buy from this company. I have been scammed and I don’t want anyone else to deal with the same.

great company, great goggles I had questions about my order that were addressed quickly. Great company, great goggles. Repeat buyer.

Placed an order for a boot bag Placed an order for a boot bag. Got a confirmation, followed up by an email saying the product was out of stock. The offer to me was simply do you want a change of colour - no detail on the colour types, what was in stock or anything else. I replied asking for detail. No response. I have chased and no response. The money has been taken from my account. I then saw similar experiences for people on here. I have tried calling the US number - simply a full mail box. Id stay away! I am now chasing a refund. To update - Iris has been intouch now. She has explained they had a problem with their inbox (!) but I have received a refund for which I am grateful. And I have been offered a discount on a future order, although it did not specify how much.

Outstanding customer service I bought the Shark 2 pump 18 months ago on their website. It worked well inflating both SUP’s and Kayaks. 2 weeks ago I noticed the inflation time had increased and the high pressure stage was kicking on immediately. I contacted customer support via email, they asked a couple of questions, and diagnosed a faulty first stage. They sent me a new pump which arrived within days. It’s hard to do better supporting your product. I wouldn’t hesitate to buy another one.