Great customer service! I had trouble fitting the connection for the Shark pump to my SUP and thought that none of their connections worked. The support person was awesome. The response was super quick as were followup emails. After asking me to send photos of my valve and fittings she sent a photo with a clear diagram of how to switch gaskets to give a correct fit. That did the trick!!

Strong warranty Ordered two pairs, one got pretty scratched up (faulty coating perhaps?) but they did an immediate warranty replacement. Good to know they stand behind the product.

Outdoor Master’s Customer Service Sucks… Outdoor Master’s customer service might be the worst customer service I have ever experienced. 1st, they send me a damaged product. 2nd, I email them with pictures stating I would like a refund and I receive a canned response of how sorry they are and promise me a refund in “1-5” business days. It’s now been 8 days without receiving my refund. The contact phone # is horseshit because no one ever answers it the damn in box is full. I will NEVER buy anything from this company.

Vision Bundle and Customer Service So the reviews I read about Outdoor Master were pretty solid across the board. Saw some reviews about customer service issues, but that did not hold me back from pushing forth and purchasing a pair of the goggles with some other lens. I had a short timeline and they delivered. Not only is the product as advertised, I had some questions of customer service. I am not saying others did not have issues, but customer service was extremely responsive during my process.

I have loved the pump until… I have loved the pump until the battery was not working properly, and got frustrated and left it in the garage for 6 months. Then decided to see if I could buy a new battery or something. And to my amazement, they replaced the pump for me and were amazing fast in their response and follow through. Any next outdoor product I need I’ll be looking for your company name. Thanks for your help!