Placed an order for a boot bag Placed an order for a boot bag. Got a confirmation, followed up by an email saying the product was out of stock. The offer to me was simply do you want a change of colour - no detail on the colour types, what was in stock or anything else. I replied asking for detail. No response. I have chased and no response. The money has been taken from my account. I then saw similar experiences for people on here. I have tried calling the US number - simply a full mail box. Id stay away! I am now chasing a refund. To update - Iris has been intouch now. She has explained they had a problem with their inbox (!) but I have received a refund for which I am grateful. And I have been offered a discount on a future order, although it did not specify how much.

I'm super mad about the skateboard I… I'm super mad about the skateboard I got from OutdoorMaster. It's only been three days, and it won't even turn on! Their service is terrible, and the skateboard itself is junk. Don't buy from OutdoorMaster unless you want to waste your money! I messaged OutdoorMaster about the problem and even sent them a video, asking for a refund, but they haven't replied at all. It's like talking to a brick wall!

Outstanding customer service I bought the Shark 2 pump 18 months ago on their website. It worked well inflating both SUP’s and Kayaks. 2 weeks ago I noticed the inflation time had increased and the high pressure stage was kicking on immediately. I contacted customer support via email, they asked a couple of questions, and diagnosed a faulty first stage. They sent me a new pump which arrived within days. It’s hard to do better supporting your product. I wouldn’t hesitate to buy another one.

Vision Bundle and Customer Service So the reviews I read about Outdoor Master were pretty solid across the board. Saw some reviews about customer service issues, but that did not hold me back from pushing forth and purchasing a pair of the goggles with some other lens. I had a short timeline and they delivered. Not only is the product as advertised, I had some questions of customer service. I am not saying others did not have issues, but customer service was extremely responsive during my process.

Strong warranty Ordered two pairs, one got pretty scratched up (faulty coating perhaps?) but they did an immediate warranty replacement. Good to know they stand behind the product.