Order had issues, but resolved There was an issue with my order, but it was finally made right. It did take a while, but in the end I am satisfied and I received both the goggles and the extra lens before I left town on my ski trip.

The customer service I received was… The customer service I received was awesome. They went above and beyond to get the correct size helmet. Very happy with them.

Placed an order for a boot bag Placed an order for a boot bag. Got a confirmation, followed up by an email saying the product was out of stock. The offer to me was simply do you want a change of colour - no detail on the colour types, what was in stock or anything else. I replied asking for detail. No response. I have chased and no response. The money has been taken from my account. I then saw similar experiences for people on here. I have tried calling the US number - simply a full mail box. Id stay away! I am now chasing a refund. To update - Iris has been intouch now. She has explained they had a problem with their inbox (!) but I have received a refund for which I am grateful. And I have been offered a discount on a future order, although it did not specify how much.

Customer service really cares if got… Customer service really cares if got the right product, and I appreciate that. Fast replies and easy to understand. Thanks outdoor master’s support.

The products are well made The products are well made, and received really quickly. Support is excellent if you have questions about any product, shipping information, etc. Supoort always returns your inquiries quickly.