Outstanding customer service I bought the Shark 2 pump 18 months ago on their website. It worked well inflating both SUP’s and Kayaks. 2 weeks ago I noticed the inflation time had increased and the high pressure stage was kicking on immediately. I contacted customer support via email, they asked a couple of questions, and diagnosed a faulty first stage. They sent me a new pump which arrived within days. It’s hard to do better supporting your product. I wouldn’t hesitate to buy another one.

They’ve stolen my money. The worst customer service… The absolute worst customer service experience possible. I have been trying to get a refund for an item that I returned for 2 months now. I have been left with no product, my money taken and am getting no response from both my emails and my attempts to reach out via live chat. I don’t know what to do at this point. Do not buy from this company. I have been scammed and I don’t want anyone else to deal with the same.

Very disappointed, from a previously happy customer. We love Outdoormaster gear. We have bought our goggles about three years ago and we had fantastic service. Unfortunately they have not just let us down this time, but failed to let us know until we got in touch with them. We ordered 2 helmets for our snowboarding trip. We made payment and after 3 weeks still did not receive our order. We emailed Outdoormaster and Iris explained that they can't send it to us in the UK and that they will refund us. We where upset but we understood. If they refunded us straight away we would not be writing this review. It has now been an additional 2 weeks and still we haven't received our refund. We keep emailing them and no response. I would have loved to have our kit...but now all we need is the refund.

Vision Bundle and Customer Service So the reviews I read about Outdoor Master were pretty solid across the board. Saw some reviews about customer service issues, but that did not hold me back from pushing forth and purchasing a pair of the goggles with some other lens. I had a short timeline and they delivered. Not only is the product as advertised, I had some questions of customer service. I am not saying others did not have issues, but customer service was extremely responsive during my process.

Answered my question quickly! Iris bot answered my question quickly and completely. I have sent similar inquiries to two other companies and have yet to receive a response from them!! If your goggles will fit my new helmet (hasn't arrived yet), I will definately purchase your goggles, in part thanks to your Iris.