Advertised offer not applied, no response from customer service. [See update at end] Signed up through an offer on American Express which offered 3 months complimentary service followed by 1 year at a discounted rate. After signing up, only the standard one month free service was shown, and no mention of future reduced rate. Emailed support on Jan 17, reminder on Jan 21, and then contacted them via web site on Jan 23. Company has not responded even once, even though they claim to respond to every email "within two business days or less". Would like to have the offer applied, or subscription canceled. [Update] Received a response with an apology for delay due to technical issues. The offer was applied and this issue was resolved to my satisfaction.

Apparently Daily Burn got my debit card… Apparently Daily Burn got my debit card info and just ran hog wild on the monthly subscription even though I never used it and never knew about it. Hopefully they refund my money too. I can't wait to get my hollow response of "we are so sorry your information was compromised". As far as I can tell it has not been compromised since Daily Burn is the only company charging my account without my knowledge.

I think that if a trainer on a "outdoor… I think that if a trainer on a "outdoor running" audio recommends a stretch an tone next, that the workout for that should come right up afterwards as soon as the workout is over. I also think that the last workout you did should come up on the home page each time you log in with similar workouts offered as well.

Unauthorized Charges Charged twice on same day $31 and $63 when I only requested a 30 day free trial. Total scam.

Hard to end a fraudulent account I noticed a daily burn subscription drawing from my credit card. I cannot contact daily burn although I canceled my credit card twice each time daily burned found a way to continue charging my new credit card. They will not answer a phone and no one in our household signed up for this account.. (update). Finally after getting a reply from customer support I was able to resolve the issue. And they were great... Still wondering how after canceling my card twice they were the only one who could continue taking payments.