Terrible Customer Service BWSS's customer support is terrible. The product I ordered came damaged. They acknowledge that this happens a lot, blamed it completly on the shipping company, and said I needed to settle it with them. After that proved to be a dead end, BWSS kept passing me back and forth between two people, Kira and Sarah, who each clearly didn't even bother reading the email thread and offered absolutely no help. They gave me the run around until I just gave up. Their products aren't unique, I suggest ordering from any other company.

Generally an extremely positive… Generally an extremely positive experience! It took a while for the product to arrive, which was a bit stressful, but the customer service team (Kira especially) was an amazing help at keeping me updated, and making sure I knew when it could be expected to arrive. The weights are great, and have become an almost-daily used item in our household. The settings are pretty easy to figure out, and the weights are sturdy. So far, so good!

Highly Recommended Highly Recommended. I ordered the BWSS Adjustable Dumbbell Mini Set because I was looking for a set of weights that wouldn't take up a lot of space and these fit perfectly. They also were more affordable than other brands of adjustable dumbbells and the company offers an easy way to pay for them. Although deliver was slow due to COVID, I thought it was nice that the CEO/Owner reached out to customers via email. This small touch was enough to ensure I would order again and I ended up ordering an adjustable kettlebell as well.

BWSS had the best price on the items I… BWSS had the best price on the items I ordered. Given the shipping difficulties due to Covid-19, and vaccine distribution, I knew the timeliness of delivery would be delayed. BWSS always kept me updated on status of my items, so I didn’t have to initiate any contacts with them. Their updates were much appreciated. I didn’t feel like I was ignored like I experienced with other companies.

AVOID AVOID! I ordered 80 lb "Nuobell" dumbbells and after more than three months of waiting, I finally received generic knockoff 36 kg dumbbells. Looks like went out of business, so I'm just happy I got something! :-(