Pitiful customer service Pitiful customer service. I want to shop REP because I live and run my business in Colorado. Every order I have had a bad customer service experience. Whether it’s a rude kid or a long wait only to find the staff goofing off in the back instead of retrieving my order.The quality is good, but no where near the quality of Rogue. I asked if they would do a special pre-order for Colorado small businesses instead of putting me in a que where Im number 16,000 in line to buy equipment. They said no. Ill stick with Rogue.

Same experience as everyone else Same experience as everyone else. Spent thousands only to have the shipment delayed by months. After sending them a dozen emails I received one response stating saying they grossly oversold their stock and my order was affected. Offered a 10 dollar promo code which as everyone has already stated is just an insult. I understand they were flooded with demand but that doesn't excuse butchering your business model. No communication, failures in understanding your own inventory potential, etc etc. The company is a f*king disaster at the moment. Save for another week or two and buy from Rogue. I promise you it's worth avoiding the hell the rest of us are currently experiencing.

Solid pricing, terrible customer service Solid pricing and decent equipment. Their customer service is absolutely aweful. Ordering is an absolute pain in the ass and there are always issues. I just pay the rogue tax and avoid this company all together. Not worth the headache. If you can get the equipment and it's not missing parts it seems decent.

I'm a potential customer in UK. I'm a potential customer in UK. Their equipment looks really nice and I would have definitely purchased some equipment. Sadly there is a 5 month waiting time to buy from their UK supplier and do not sell directly. I wonder how this is a good business model to have what looks to be fantastic bits of kit that you cant get within a reasonable time? I tried to buy directly from their US site but sadly they do not do international sales. I believe that they would expand their business exponentially if they would handle international sales themselves or to have a decent amount of stock in a European warehouse to create short lead times and grow their client base. Ironically I'm disappointed with their sales set up and not getting the opportunity to buy and give a positive review of what looks to be decent work out equipment. Can i recommend Rep fitness? Regrettably NO! I would welcome the opportunity to sing their praise.

Great Experience, Quick Delivery Placed an order for multiple pieces of equipment totaling about $2k on Dec 22nd. Afterwards, I read multiple reviews with issues about shipping delays or poor customer service. Naturally, I got nervous.. especially considering I was ordering right around Christmas. On Dec 27th, I received an email with tracking info (it wasn't actually picked up by FedEx until the 28th) and I received everything today, on Dec 30th. 8 days in total from ordering until delivery. Honestly, I don't know if I just got lucky? Or maybe they've made improvements to their logistics. But from this experience, I have absolutely no complaints with Rep Fitness.