Pitiful customer service Pitiful customer service. I want to shop REP because I live and run my business in Colorado. Every order I have had a bad customer service experience. Whether it’s a rude kid or a long wait only to find the staff goofing off in the back instead of retrieving my order.The quality is good, but no where near the quality of Rogue. I asked if they would do a special pre-order for Colorado small businesses instead of putting me in a que where Im number 16,000 in line to buy equipment. They said no. Ill stick with Rogue.

ABSOLUTELY Horrible company! CRAP business practices. I have been trying to get ahold of someone. They have not responded to e-mails, calls and their phone system always says they are out of office. Picked them over PRX and rouge. They never answer, never return calls and if that how they are with potential new customers. Just imagine how Crappy they are to customers with issues! I will let Rouge know to send a thank you letter. It looks like my 7 grand is going to them!

Great Company, Great Service Have ordered over 4k worth of items. have they all been perfect, nope, however Rep Fitness always made it right! No idea what people are talking about not being able to reach anyone, just called today to correct shipping address and got someone in under 5 minutes. Great US based Customer Service, not so great China items. However eventually you will get an acceptable or very good product as they make it right.

Trash customer service Trash customer service. Don’t trust the reviews on YouTube. They’re partnered/affiliated with them so of course they’ll get good treatment. But for the rest of us, they won’t care unless you post a complaint on social media. I’d go with Rogue or anyone else.

WORSE CUSTOMER SERVICE EVER The product was absolutely fine when we received it. I do not believe FedEx lost a 48 lb. box that was shipped on 12/14. When I inquired on 12/21 because I hadn't received it that was the story I was given. They were shipping overnight the same item on 12/21. On 12/22 when the tracking number showed it was still sitting in PA and that fed ex didn't have my package I called them. "Oh Fed Ex must have lost it" - I told them they were blaming fed ex twice when I didn't believe it wasn't their mistake and that it didn't get shipped. They assured me it was shipping 12/22 for Saturday delivery meaning I would have it for Christmas - well guess what - they shipped it on 12/26 overnight for delivery on 12/27 - as everyone knows, 12/27 is after Christmas and our grandson lives 4 hours south of us - that results in 8 hours of travel to deliver a late Christmas present. Mistakes happen, but to lie to me and say Fed Ex lost it twice is just unacceptable customer service. Do yourself a favor and stay clear of this company. Never again will I purchase from them.