Trash customer service Trash customer service. Don’t trust the reviews on YouTube. They’re partnered/affiliated with them so of course they’ll get good treatment. But for the rest of us, they won’t care unless you post a complaint on social media. I’d go with Rogue or anyone else.

Solid pricing, terrible customer service Solid pricing and decent equipment. Their customer service is absolutely aweful. Ordering is an absolute pain in the ass and there are always issues. I just pay the rogue tax and avoid this company all together. Not worth the headache. If you can get the equipment and it's not missing parts it seems decent.

Pitiful customer service Pitiful customer service. I want to shop REP because I live and run my business in Colorado. Every order I have had a bad customer service experience. Whether it’s a rude kid or a long wait only to find the staff goofing off in the back instead of retrieving my order.The quality is good, but no where near the quality of Rogue. I asked if they would do a special pre-order for Colorado small businesses instead of putting me in a que where Im number 16,000 in line to buy equipment. They said no. Ill stick with Rogue.

I place the order first week of… I place the order first week of september 2020 according to tracking number they give me estimated delivery date october 5 2020 but until now no delivery happen .tracking said still in shanghai. sent them dozen of email but this company doesn’t reply. i have a feeling i’m been scam by this company . i have to file a dispute thru Paypal to get my $1000.00 back but until now no result yet. Please Avoid Doing Business With this Seller they are only good communicating in the beginning to get your money after that their not communicating with you . Big mistake to trust this company.

Great Experience, Quick Delivery Placed an order for multiple pieces of equipment totaling about $2k on Dec 22nd. Afterwards, I read multiple reviews with issues about shipping delays or poor customer service. Naturally, I got nervous.. especially considering I was ordering right around Christmas. On Dec 27th, I received an email with tracking info (it wasn't actually picked up by FedEx until the 28th) and I received everything today, on Dec 30th. 8 days in total from ordering until delivery. Honestly, I don't know if I just got lucky? Or maybe they've made improvements to their logistics. But from this experience, I have absolutely no complaints with Rep Fitness.