I was at the Rockville Maryland last… I was at the Rockville Maryland last week trying to see if they can find me shoes suitable for my feet. I was very impressed by the customer service I received from Andrea and left the place happy. Drawing from her own experience, Andrea was also able to suggest for my plantar fasciitis. Great service and professionalism. Customer # 9990000 1576841

Be prepared to get a surprise $50+ charge on your credit card or Paypal account a year later. You buy the VIP membership for around $5 so you can get a discount on the shoes you buy. Then, a year later, they auto renew your VIP membership at $50. They took the $50 directly out of my Paypal account. They did send me an email reminder that this was going to occur, but it was mixed in with the hundreds of emails they flooded me with throughout the year. This is absolutely a scam that takes advantage of their customers. I truly hope this review causes others to buy elsewhere. And I pray their business goes bankrupt for taking advantage of so many people.

Exceptional Service By Brooke I recently visited the Marietta store and had the most amazing and best service ever from Brooke! Brooke provided such exceptional service that I had to write a 5 star review on how wonderful she was. She was beyond knowledgeable, helpful, thorough and the nicest sales associate we've experienced. The details she knew about how the shoe would performed with the foot was impressive. Also, she knew what kind of sock to recommend as well. To go further, she also took the time to check our information in the system and as it turned out she found that it needed to be update and we even had points that we used toward our purchase. Thank you Brooke for going above and beyond to provide us and the customer outstanding service. Why we would want to shop anywhere else with an associate like Brooke?

I had a terrific experience at.... I had a terrific experience at the Wilmette, IL store with Marc. He’s not a salesman....he’s a consultant. I run 35-40 miles a week and learned things I never knew. The staff is super nice and understands how to manage through this crazy COVID period. Marc got me all set up for winter running like never before. I’m not sure why I’ll be shopping anywhere else for running gear. LoveRoadRunnerSports!

Kind of disappointed with their online… Kind of disappointed with their online ordering. Ordered and paid Friday morning for Hoka SPEED GOAT 4. Website showed closed on Saturday. Called them Wednesday clerk said shipped but no tracking. Called a second time Friday they said order was canceled for out of stock and would credit my card and return VIP points. James Bogdanoff