Lowkey Scammers I bought an insole from them, and a year later they charged me $49.99 for a VIP account I never signed up for.

I was at the Rockville Maryland last… I was at the Rockville Maryland last week trying to see if they can find me shoes suitable for my feet. I was very impressed by the customer service I received from Andrea and left the place happy. Drawing from her own experience, Andrea was also able to suggest for my plantar fasciitis. Great service and professionalism. Customer # 9990000 1576841

Wanted to exchange shoes Wanted to exchange shoes. Waited half an hour. No answer.

Try canceling the service - IMPOSSIBLE Try canceling the service. it's impossible. I moved out of the country and no longer need a membership. Have waited on hold for HOURS. They tell you if you press "1" they'll call you back, but NEVER HAPPENS. It's impossible to get out of the plan because the only way they'll let you exit is by calling them on a number they don't answer.

Hidden charges to VIP scheme Purchased some trainers from them a while ago and was asked if I wanted to join their rewards scheme at checkout, seemed ok, but a year later my credit card company highlighted a potential fraud alert. Road Runner Sports tried to charge me $69.99 for a VIP subscription. This is a scam; please don't fall into this trap. I'd suggest steering well clear of the VIP club - I will never shop here again.