Really horrible rewards program, customer service... The rewards program is terrible. It is a train you can get on but never get off. It is very difficult to use your "rewards" and very difficult to get out of the program - the billing continues, for years. The program requires you to renew automatically and gives you discounts it says you can use, but even when you place an order, tick the box to apply your rewards, and the rewards show as applied in the shopping cart, the actual charge to your card doesn't reflect the application of the reward balance. Even if you have paid for the program (your first year is "free"), if you turn off auto-renewal, your rewards are unusable from the date you turn off the renewal. This is surely illegal. The customer service is poor - they obfuscate the issue when you call in. They evade questions like how many years you have been charged the fee. It is difficult to reach a customer service rep as the hold times are long. The actual availability of inventory (selection, styles, current shoes) is poor, so it is difficult to use your points for the shoes you want for this reason, in addition to the more technical ones.

I was at the Rockville Maryland last… I was at the Rockville Maryland last week trying to see if they can find me shoes suitable for my feet. I was very impressed by the customer service I received from Andrea and left the place happy. Drawing from her own experience, Andrea was also able to suggest for my plantar fasciitis. Great service and professionalism. Customer # 9990000 1576841

They mailed me previously worn shoes in… They mailed me previously worn shoes in a beat to hell box. I call. I was told return them. Have a nice day. So I’m inconvenienced to return these shoes to a UPS store. I’m out the shipping. I say that’s it? Oh I can knock off the return shipping fee. Um what? This is their third strike of very bad customer service and shipping. Never again.

I had a terrific experience at.... I had a terrific experience at the Wilmette, IL store with Marc. He’s not a salesman....he’s a consultant. I run 35-40 miles a week and learned things I never knew. The staff is super nice and understands how to manage through this crazy COVID period. Marc got me all set up for winter running like never before. I’m not sure why I’ll be shopping anywhere else for running gear. LoveRoadRunnerSports!

Be prepared to get a surprise $50+ charge on your credit card or Paypal account a year later. You buy the VIP membership for around $5 so you can get a discount on the shoes you buy. Then, a year later, they auto renew your VIP membership at $50. They took the $50 directly out of my Paypal account. They did send me an email reminder that this was going to occur, but it was mixed in with the hundreds of emails they flooded me with throughout the year. This is absolutely a scam that takes advantage of their customers. I truly hope this review causes others to buy elsewhere. And I pray their business goes bankrupt for taking advantage of so many people.