Decided to try Road Runner and IT WAS… Decided to try Road Runner and IT WAS THE MOST AWESOME EXPERIENCE! Our sales expert Aaliyah was EXCEPTIONAL so PATIENT AND ATTENTIVE! The North Brunswick location is lucky to have her apart of their team! She is very knowledgeable and made buying running sneakers fun! She listened to my needs and addressed them!

Do NOT trust this business Do NOT trust this business! They gave me a free upgrade to my membership. Then, I got a call from credit card company, Citibank that Roadrunner Sports was trying to charge my card $99.99 for the annual fee. I declined. Citbank blocked the charge. Then, Roadrunner Sports again submitted the charge for payment and it went thru. I've spent over a month trying to 'claw back' the $99.99 which I did not authorize. I strongly recommend taking your business elsewhere.

Really horrible rewards program, customer service... The rewards program is terrible. It is a train you can get on but never get off. It is very difficult to use your "rewards" and very difficult to get out of the program - the billing continues, for years. The program requires you to renew automatically and gives you discounts it says you can use, but even when you place an order, tick the box to apply your rewards, and the rewards show as applied in the shopping cart, the actual charge to your card doesn't reflect the application of the reward balance. Even if you have paid for the program (your first year is "free"), if you turn off auto-renewal, your rewards are unusable from the date you turn off the renewal. This is surely illegal. The customer service is poor - they obfuscate the issue when you call in. They evade questions like how many years you have been charged the fee. It is difficult to reach a customer service rep as the hold times are long. The actual availability of inventory (selection, styles, current shoes) is poor, so it is difficult to use your points for the shoes you want for this reason, in addition to the more technical ones.

After total knee replacement So I was recommended by my PT and orthopedic surgeon to come to your store for an evaluation. I was immediately greeted by a staff person who did my evaluation and recommended a couple of shoes. I tried them on and walked around the store and picked the Hoka shoes. The shoes are wonderful and my hip and knee pain is very much improved. I also got sone socks and shoe inserts and I’m so happy with everything about your stire. I will be revisiting again. Thank you😃

Brought a Biondi 7 for 170$ Today 24… Brought a Biondi 7 for 170$ Today 24 December. Customer service awful. Not attended promptly. No greetings at entrance. Old customer. Finally Jayden did not give a packing bag. Only when told provided. Did not say thanks and greetings as per ethics and etiquettes. Receipt not sent by E- Mail. This does not auger well. Poor reflection on companies training of staff. Will visit some other store in future. Appalling. .