Really horrible rewards program, customer service... The rewards program is terrible. It is a train you can get on but never get off. It is very difficult to use your "rewards" and very difficult to get out of the program - the billing continues, for years. The program requires you to renew automatically and gives you discounts it says you can use, but even when you place an order, tick the box to apply your rewards, and the rewards show as applied in the shopping cart, the actual charge to your card doesn't reflect the application of the reward balance. Even if you have paid for the program (your first year is "free"), if you turn off auto-renewal, your rewards are unusable from the date you turn off the renewal. This is surely illegal. The customer service is poor - they obfuscate the issue when you call in. They evade questions like how many years you have been charged the fee. It is difficult to reach a customer service rep as the hold times are long. The actual availability of inventory (selection, styles, current shoes) is poor, so it is difficult to use your points for the shoes you want for this reason, in addition to the more technical ones.

The way they train their employees is… The way they train their employees is basically , try to sell everything you can , and they would do a point system . These poor customers think they just want to buy shoes but end up paying so much more for things they don’t need because employees tell them to . The owner fired me and said they were closing the Torrance store because they thought I was a “mass shooter”Like omg what a thing to say to someone . I’m not violent in anyway possible. I was so surprised when he said this . This is the owner of the company saying this .

They mailed me previously worn shoes in… They mailed me previously worn shoes in a beat to hell box. I call. I was told return them. Have a nice day. So I’m inconvenienced to return these shoes to a UPS store. I’m out the shipping. I say that’s it? Oh I can knock off the return shipping fee. Um what? This is their third strike of very bad customer service and shipping. Never again.

After total knee replacement So I was recommended by my PT and orthopedic surgeon to come to your store for an evaluation. I was immediately greeted by a staff person who did my evaluation and recommended a couple of shoes. I tried them on and walked around the store and picked the Hoka shoes. The shoes are wonderful and my hip and knee pain is very much improved. I also got sone socks and shoe inserts and I’m so happy with everything about your stire. I will be revisiting again. Thank you😃

It is one big scam!!! DO NOT BUY HERE! I have been charged again and again for some VIP service I never signed up for at a visit from Holland. I would NEVER need that service. I contacted them again today, after they charged me 50 USD again on my card. It is one big scam!!! DO NOT BUY HERE!