I had a terrific experience at.... I had a terrific experience at the Wilmette, IL store with Marc. He’s not a salesman....he’s a consultant. I run 35-40 miles a week and learned things I never knew. The staff is super nice and understands how to manage through this crazy COVID period. Marc got me all set up for winter running like never before. I’m not sure why I’ll be shopping anywhere else for running gear. LoveRoadRunnerSports!

I was at the Rockville Maryland last… I was at the Rockville Maryland last week trying to see if they can find me shoes suitable for my feet. I was very impressed by the customer service I received from Andrea and left the place happy. Drawing from her own experience, Andrea was also able to suggest for my plantar fasciitis. Great service and professionalism. Customer # 9990000 1576841

Decided to try Road Runner and IT WAS… Decided to try Road Runner and IT WAS THE MOST AWESOME EXPERIENCE! Our sales expert Aaliyah was EXCEPTIONAL so PATIENT AND ATTENTIVE! The North Brunswick location is lucky to have her apart of their team! She is very knowledgeable and made buying running sneakers fun! She listened to my needs and addressed them!

They mailed me previously worn shoes in… They mailed me previously worn shoes in a beat to hell box. I call. I was told return them. Have a nice day. So I’m inconvenienced to return these shoes to a UPS store. I’m out the shipping. I say that’s it? Oh I can knock off the return shipping fee. Um what? This is their third strike of very bad customer service and shipping. Never again.

Kind of disappointed with their online… Kind of disappointed with their online ordering. Ordered and paid Friday morning for Hoka SPEED GOAT 4. Website showed closed on Saturday. Called them Wednesday clerk said shipped but no tracking. Called a second time Friday they said order was canceled for out of stock and would credit my card and return VIP points. James Bogdanoff