I mostly have enjoyed my experience… I mostly have enjoyed my experience with AirsoftGI. There are great deals too. That being said, any mystery gifts I have gotten have been patches or a t-shirt. I understand it's a chance but I ordered 3 for the $5 mystery box and two days before AirsoftGI did the whole mystery gift week I had placed orders, not knowing that two days later the mystery week would begin. I'm satisfied for the service, dissappointed in the lack of communication for upcoming deals.

Liars, scammers, 0 customer service and professionalism Ordered 5 things and they only sent me 2 which were the wrong color, then lied about my return saying I "Didn't return what I was sent". So I was basically charged for 5 items to receive 2 incorrect items which are now being held in their returns department refused a refund on anything. I also emailed multiple departments for help and nobody ever responded. I had to join a DISCORD server for customer service, how professional right? Don't buy from these scamming scumbags now I'm out over $100

Great customer service. Like all other companies, I have had some product issues with GI, but they have helped me out with those issues and took care of them. If anyone is having issue with their orders, it's best to give them a call or DM them on their Instagram @airsoftgidotcom

Excellent company Reasonably fast shipping, all items were shipped safe and secure. Its awesome that they sent an email to check if I received my package.

Quality products/ good deals Got a good deal on several items now, and they've all arrived in great shape. Shipping is slow compared to today's standard, and i wish the website would use more than 1 photo per item, but it's all great quality at competitive prices.