Non-responsive customer service These guys will not answer the phones. They rarely answer emails. We requested to cancel an order well before it was shipped out. We were ignored and it was shipped anyway. Every attempt we've made to contact them to return the items since has been futile. They don't respond to emails or answer phones and just ignore you. I'd stay away!

Magazine was defective out of the box Magazine was defective out of the box. No one answers the customer service number. A warranty claim has been filled and a lame email reply-question of “have you purged the mag and refill?”

Quality products/ good deals Got a good deal on several items now, and they've all arrived in great shape. Shipping is slow compared to today's standard, and i wish the website would use more than 1 photo per item, but it's all great quality at competitive prices.

I mostly have enjoyed my experience… I mostly have enjoyed my experience with AirsoftGI. There are great deals too. That being said, any mystery gifts I have gotten have been patches or a t-shirt. I understand it's a chance but I ordered 3 for the $5 mystery box and two days before AirsoftGI did the whole mystery gift week I had placed orders, not knowing that two days later the mystery week would begin. I'm satisfied for the service, dissappointed in the lack of communication for upcoming deals.

Excellent company Reasonably fast shipping, all items were shipped safe and secure. Its awesome that they sent an email to check if I received my package.