Fantastic dealing with Jemma and Koo Bikes I live in South Africa. I found Koo bikes through price on Amazon. I emailed requesting a product not yet released in our country. The were 20 Pounds cheaper than anyone else for the same product. Jemma confirmed price, got the product. I paid (hesitantly) through PayPal and here it is. Although I had never heard of them, and only seen a few (uncomplimentry) reviews I have had fantastic service from them. I highly recommend them and will use them again. Grant

Poor poor service avoid like the plague! Ordered a pair of tyres at a bargain price....one week later nothing so I message them to recieve an excuse that they don't have stock even though the website says otherwise. After talking to other people it turns out that if they mess up this is the standard response to fob off customers with an inferior product. Shame really as I like to help out local independants but I would not recommmend these to anyone, such a shame!

Great after sales service. Having recently ordered a cycle helmet (much better value than anywhere else on the web), after a week it hadn't turned up. Having spoken direct to Koo Bikes I was informed that the item had been sent some 5 days earlier. After a few more days, a couple more phone calls and still no sign of the helmet, koo-bikes reordered the item and due to being in Plymouth, I was able to collect. Probably fault of the Post office and although whole process took 10 days, I would have no hesitation in recommending.

HONEST, RELIABLE, BEST BARGAIN ON THE WEB. I looked around the web for a LAZER WASP Air Time Trial Helmet at a bargain price, they normally retail between £289 and 299, very expensive indeed. I stumbled upon KOO BIKES who were advertising the helmet at £162.49, a mssive saving. I looked around but couldn't find a company that could match this. Just when I thought the price was cheap enough I signed up to their mailing list and received a code through for another 10% off, bringing the final price down to £146.24. so I paid with Mastercard. I then became worried after reading some of the horribe reviews on trust pilot and emailed Koo Bikes a couple of times with no reply, so I telephoned Koo Bikes, I spoke with Jemma Grant who put me at ease saying the helmet was posted (despite the website saying progressing) and that it should arrive in a day or two. The helmet arrived via standard Royal Mail delivery (no tracking).She stated the issues with their I.T. were down to a lightning strike some time ago, and that their systems were still not perfect. My concerns were not needed, the helmet arrived and was perfect, in a beautiful lazer box with spare visor and bag. One of the best cycling bargains I have ever had. I would recomend to a friend. If you feel uneasy why not phone the company, they will put your mind at ease. Even add signed for recorded delivery for extra piece of mind. But don't be put off by the other reviews. As for their IT, again whilst on the phone why not ask for an email address that is working for correspondence.

Great Deals and Very Responsive Just ordered a couple of parts and everything went very well. In fact on a sprocket, I did not catch that it was a spline drive and would not be the best fit for my cranks. I was able to cancel the order without any problems before it shipped. They have been very responsive and helpful via email. I would buy from them again.