Great Deals and Very Responsive Just ordered a couple of parts and everything went very well. In fact on a sprocket, I did not catch that it was a spline drive and would not be the best fit for my cranks. I was able to cancel the order without any problems before it shipped. They have been very responsive and helpful via email. I would buy from them again.

No "promised" refund given for return due to seller mistake. * * * Buyer Alert * * * Before you buy anything from Koo Bikes, read the rest of this review. I purchased a new pair of road shoes from this seller off eBay. When I got the shoes, they were a "wide" size version which I did not order and didn't match what was described in the ad. I contacted the seller stating the problem which they promptly replied saying that they would refund my money AND pay for the shipping back to them. I live in the United States. Koo Bikes is in the United Kingdom. I knew that the shipping was not going to be cheap. I went to the FedEx office in my town to have them shipped back. It ended up costing me $89. I was fully expecting to be reimbursed as so stated by the seller which I still have in my email inbox. Once I notified the seller what the shipping cost was, I was told that I wouldn't be reimbursed for the return shipping cost of $89. I was told "at that time" under a policy that Koo Bikes has that I had "NO knowledge of" and "wasn't made aware of" that they would only agree to reimburse me for $35. It should be very obvious at this point that I was cheated and lied to about the refund. I emailed them several times afterwards saying that I have the very email from them stating that I would be reimbursed fully, but they have "never" replied back with any response meaning that I have now been stuck with the full expense of the return shipping cost based on "their" mistake (not mine) of sending me the wrong size of shoes. Now think about this again. Buyer buys shoes. Buyer receives shoes. Buyer finds out shoes are not what he ordered and are not as described as such in the eBay ad. Buyer ships shoes back to seller "understanding" that he would be reimbursed for the shoes AND the shipping cost. Buyer finds out that he won't get shipping cost refunded back to him due to a policy the buyer never knew anything about when he was told earlier that he would and has proof of it. I can't spell it out any simpler than that. I have been lied to about the return cost reimbursement "all because of their mistake". I don't believe that is how anyone does business let alone how anyone should treat anyone else. If you are a seller of any sort, you are obligated to set "everything" right if it is "your mistake". This is a case where they admitted making the mistake and said that they would make it right, but they lied and didn't make it right. Any questions? Don't expect to be refunded for your shipping cost back to Koo Bikes if they send you the incorrect item.

Lovely item, communication good, would use again I bought a bike helmet for my son - which I and my son are delighted with! Great quality product. I contacted Koo Bikes before I purchased to enquire about sizing and received a helpful reply. I got the helmet at sale price so was happy with that. I got free delivery also. Dispatch was slow, I had to contact Koo to ask where my item was. Again, I received a helpful reply and my item was shipped on an upgraded service as an apology. There was also confusion over a promotional discount but after I enquired I was refunded with no issues. Not the smoothest sale but a good customer service experience which I appreciate. Would use again

Bad after sales service. I'm now forced to leave this seller after being a loyal customer for many years.The ordered items were processed and not dispatched for longer than a month. I asked Koo-Bikes for a reason for the abnormal behavior and got some indistinct response about problems with web-site and assurances that the items were in fact definitely dispatched. Finally, I have never got the ordered items and have got a refund form PayPal. I strongly believe that Koo-Bikes have never dispatched my items. My many years’ experience with Koo-Bikes says that all orders always show up in a week or a bit longer. Mistakes could happen, here I feel it was a fraud. Disappointment, not recommended.

Poor customer service protocol. Ordered an item. Order confirmation stated it would be tracked and delivered in 3 days. A week later it had not arrived (which is fine, no biggy) So I emailed in query. No response. A few days later I emailed again. I got a response which was to wait until the new week and if it still had not arrived to contact. (fair enough, I'll give them the benefit of the doubt. Sometimes postage can go array) The next week it still hadn't arrived so emailed again and was given a full refund and told "I will look into this issue and find out what has happened." Very good, I got a refund. And I think anyone would deduct from the 2nd part that once the issue had been resolved they would tell me what it was and I would receive the item. A few days later no response so contacted them again and was told the item was NOT tracked (but I was told it WAS tracked????) but they have opened a claim with the royal mail. I said I wasn't satisfied and was THEN told the reason I hadn't received my order was because it wasn't in stock and that is why I got a refund. SO, "A" it had gone over 3 weeks with no item received with which I was told it hadn't been traked but they had told the royal mail it was lost? And "B" it then turned into it was never posted because it wasn't in stock but it took 3 weeks of my badgering you for you to tell me this and we aren't going to offer you a replacement but we will respond in clipped emails that only give the impression of "we are not going to offer you anything so go away". Will not be handing over money to this company again. Must add, as stated by other reviewers that one customer service assistant was very pleasant to deal with (if still not informing me about what had happened) but the other person, the one I had the most contact with had no interest in resolving my query except to make me go away.