Terrible, scammers. Absolutely appalling service. Took 2 weeks for them to tell me item ordered wasn't actually in stock, yet item is still listed for sale. 3 weeks aftet purchase I have no refund. They will not reply to my emails. I contacted them on Facebook only to be blocked and have my messages deleted. I will be reporting Koo bikes to trading standards. Please refund my money you owe me. Check other reviews about Koo bikes to see many other similar cases, also check their Facebook to see many other complaints about items not received and money not refunded.

Didn't send item I bought a new motorbike and needed some disk locks. I ordered them from Koo and waited for them to arrive. Three weeks on and the items still haven't arrived. Koo haven't responded to any emails. I'm now forced to claim the money back. To top it off, my motorbike was stolen last week. Whilst I can't place the blame of this on Koo - if the disk locks had arrived in an appropriate time frame, I'd have been using them and would most likely still have a bike.

Great Deals and Very Responsive Just ordered a couple of parts and everything went very well. In fact on a sprocket, I did not catch that it was a spline drive and would not be the best fit for my cranks. I was able to cancel the order without any problems before it shipped. They have been very responsive and helpful via email. I would buy from them again.

Perfect Best bike-gear e-shop outthere. Easy to obtain koo-points and get items cheaper. Will most definitely order stuff for my bike again. Lightning quick shipping also. Thanks

I had a good experience -