Bad after sales service. I'm now forced to leave this seller after being a loyal customer for many years.The ordered items were processed and not dispatched for longer than a month. I asked Koo-Bikes for a reason for the abnormal behavior and got some indistinct response about problems with web-site and assurances that the items were in fact definitely dispatched. Finally, I have never got the ordered items and have got a refund form PayPal. I strongly believe that Koo-Bikes have never dispatched my items. My many years’ experience with Koo-Bikes says that all orders always show up in a week or a bit longer. Mistakes could happen, here I feel it was a fraud. Disappointment, not recommended.

Terrible My order never arrived, even after accepting that I'd have to wait three weeks. I was subsequently offered it at another time, but yet again was let down! I asked for a refund and it would appear this I also going to take a long time!

Amazing customer service and free returns! As per above, I had a great experience with these guys and will continue to use again and again and again. Good work Koo Bikes!

Perfect Best bike-gear e-shop outthere. Easy to obtain koo-points and get items cheaper. Will most definitely order stuff for my bike again. Lightning quick shipping also. Thanks

Poor customer service protocol. Ordered an item. Order confirmation stated it would be tracked and delivered in 3 days. A week later it had not arrived (which is fine, no biggy) So I emailed in query. No response. A few days later I emailed again. I got a response which was to wait until the new week and if it still had not arrived to contact. (fair enough, I'll give them the benefit of the doubt. Sometimes postage can go array) The next week it still hadn't arrived so emailed again and was given a full refund and told "I will look into this issue and find out what has happened." Very good, I got a refund. And I think anyone would deduct from the 2nd part that once the issue had been resolved they would tell me what it was and I would receive the item. A few days later no response so contacted them again and was told the item was NOT tracked (but I was told it WAS tracked????) but they have opened a claim with the royal mail. I said I wasn't satisfied and was THEN told the reason I hadn't received my order was because it wasn't in stock and that is why I got a refund. SO, "A" it had gone over 3 weeks with no item received with which I was told it hadn't been traked but they had told the royal mail it was lost? And "B" it then turned into it was never posted because it wasn't in stock but it took 3 weeks of my badgering you for you to tell me this and we aren't going to offer you a replacement but we will respond in clipped emails that only give the impression of "we are not going to offer you anything so go away". Will not be handing over money to this company again. Must add, as stated by other reviewers that one customer service assistant was very pleasant to deal with (if still not informing me about what had happened) but the other person, the one I had the most contact with had no interest in resolving my query except to make me go away.