Didn't send item I bought a new motorbike and needed some disk locks. I ordered them from Koo and waited for them to arrive. Three weeks on and the items still haven't arrived. Koo haven't responded to any emails. I'm now forced to claim the money back. To top it off, my motorbike was stolen last week. Whilst I can't place the blame of this on Koo - if the disk locks had arrived in an appropriate time frame, I'd have been using them and would most likely still have a bike.

Great Deals and Very Responsive Just ordered a couple of parts and everything went very well. In fact on a sprocket, I did not catch that it was a spline drive and would not be the best fit for my cranks. I was able to cancel the order without any problems before it shipped. They have been very responsive and helpful via email. I would buy from them again.

Great after sales service. Having recently ordered a cycle helmet (much better value than anywhere else on the web), after a week it hadn't turned up. Having spoken direct to Koo Bikes I was informed that the item had been sent some 5 days earlier. After a few more days, a couple more phone calls and still no sign of the helmet, koo-bikes reordered the item and due to being in Plymouth, I was able to collect. Probably fault of the Post office and although whole process took 10 days, I would have no hesitation in recommending.