Great but not perfect Finally had the chance to bring and experience this board during my travel last week. The board itself is a little heavy to carry around and the handle is not comfortable to carry around for long period. I had to change my hand from time to time because the board is a little too heavy. The board itself however is very comfortable to ride around and the folding mechanism do really stands up. I also had problem bringing it onto the flight in Malaysia Airport because board it self still looks like a blunt weapon for them.

The customer service was great!! -

Customer service warning Perhaps this is growing pains, but when the hinge on my son's folding board broke within 2 weeks, 6 weeks and one wrong replacement hinge later we are still exchanging emails and being offered a refurbished board instead of the refund we have requested. The board itself rode smoothly and my son is disappointed that the issue was not resolved in a timely manner. I wish the company well and hope they can hire some good office help so they can focus on the technical side.

With some tweaking it works like it should With some tweaking, the boards work as intended. I wish they did a disclaimer that practicing the twisting opening method would sometimes cause the board to flip dark side, and damage the deck tape. I bought two boards, one was great out of the box, the other needed adjusting of the cable collar

Excellent product, excellent experience, and excellent customer service My 12 year old son received his BoardUp longboard as a Christmas gift. It quickly became his favorite item. He loves riding it and showing off its functionality. When an issue required company assistance, Bin at BoardUp was very helpful and promptly resolved it.