Excellent product, excellent experience, and excellent customer service My 12 year old son received his BoardUp longboard as a Christmas gift. It quickly became his favorite item. He loves riding it and showing off its functionality. When an issue required company assistance, Bin at BoardUp was very helpful and promptly resolved it.

BoardUp (🌟🌟🌟🌟🌟) The BoardUp has been nothing but an amazingly brilliant longboard. Plus the customer service is easily 5 stars in my eyes. Great longboard for a beginner like me. You can tell how much keen attention to detail was put into engineering this board together. Runs satisfyingly smooth when I'm cruising around on it.

The customer service was great!! -

Irresponsable towards clients We ordered a board before Christmas 2020. Then, suddenly, the web-site cancelled the order and did a payement refund without explaining any reasons and without proposing any additional options. We tried to contact them via “contact back”, but we didn’t get the answer in 24h, as they promise that, and we didn’t get any answer at all. Very irresponsible towards their clients.

Bad Customer support My wife placed an order for a board as a birthday gift for me a month and a half ahead. However, when she inquired about the status, she received a brief response stating, "Sorry, we are out of stock," without any explanation. We do not even know when we will receive a refund. The customer support experience has been highly disappointing. Although I cannot comment on the quality of the board, I hope that more attention is given to operations than to customer support.