wrong part after 6 months! order a part and received a wrong part after 6 month. these guys are not responsible for their mistake. Oh yeah, they gave me a refund 40 days after I sent the part back and a bunch of follow up emails, and they didn't provide a shipping label or take care of the return fees while it was not my mistake, although they tried to convince me I ordered a wrong part!

Had to test the customer service at… Had to test the customer service at treadmill doctor recently and I must say that I was blown away by the outstanding service. I have to mention Elizabeth W. whom tirelessly worked to provide the right part that I required after a mistake was made by shipping the wrong one. Thanks again for the stellar customer service.

The Treadmill Doctor: outstanding customer support I contacted The Treadmill Doctor online looking for parts for my nearly 10 year old treadmill and advice: were the parts even available and could the average bear with tools but no repair manual replace the worn parts. Steve was extremely responsive. He answered all my questions, gave me a link for the parts and said, yes, the average homeowner with common tools could do the job. All this happened in one business day. Outstanding customer support and much appreciated.

Treadmill rescue kit Got a rescue kit for my old Nordic track treadmill from this company. For relatively low cost, it brought my dead treadmill back to life. Gotta admit the install wasn't that simple, but their customer service guy, Mike Easterling, was tremendous, no matter how many times I had to call with questions.

Great service I previously sent a bad review about this company in error, thinking it was my original treadmill manufacturer. I'm sorry. Here is what I really think about Treadmilldoctor.com: I gave them my serial number. They told me what belt I needed. I got it in about 2 days. Great service. Better price than the original manufacturer.