Good company, gone bad. Save yourself frustration and do not order from this company anymore. I have placed orders with this company for years and never had a problem. Now I am experiencing really bad service. Promises of delivery dates broken, promises of customer service callbacks broken, wasted time on the phone with customer service. On my last phone call with customer service, I started asking questions about the company and was told KV was bought out by someone else. This most likely explains the decline.

I AM NOT SURE WHAT TO MAKE OF THEM I tried to order prescription medication that required a prescription from my vet. After giving my credit card info it told me to click a link for instructions on how to get the prescription to them. The link did not work after many trys. The last time I clicked it my antivirus flagged that the sight was attempting to download multiple files to my device. I am now monitoring my account for fraud. I never got the medicine.

Company is awful to deal with Company is awful to deal with. Takes forever to get through and don't respond email in a timely manner. Placed an order over 3 weeks ago and called to get a status. CSR could not tell me what the status of the order. Needed to contact Pharmacy department for disposition. When challenged about the $$ already paid for the order - CSR said to me that $$ was preauthorized only - which is totally inaccurate - money was already debited/charged 3 weeks ago with no status on order fulfillment, delays in the order or anything. BUY ELSEWHERE!!!!!!! Be forwarned!

Great products, slow shipping Had found some supplies for a fair price. Several items noted "ships in one business day" ... which was more of a thought than an actual practice. I placed the order very early on Tuesday and was notified of shipped at 2a Friday. Came 3 days later than expected. All products, stainless steel dog bowls and canine dewormer, were fine quality. One dewormer was not included. Great products if you don't care when it's delivered.

Great Deals on Flash Sale I've ordered from KV for many years but have been shopping locally more so lately. I received an email regarding their "flash sale" and took a look. It was great! Got several discounted Lupine collars and leashes, cheap pet waste bags and several other great items. Reminded me why I started ordering from there so many years ago. Great quality, great price.