Great service. Was able to speak directly with the pharmacist. She contacted the vet office as required for the prescription. Filled same day and was to me within two days by standard free delivery. Meds had great expiration dates with half the price of the vet office AND they are VIPPS accredited by the NABP, which every pet owner should check and verify. Great experience! They will be my go to pet pharmacy for everything.

Company is awful to deal with Company is awful to deal with. Takes forever to get through and don't respond email in a timely manner. Placed an order over 3 weeks ago and called to get a status. CSR could not tell me what the status of the order. Needed to contact Pharmacy department for disposition. When challenged about the $$ already paid for the order - CSR said to me that $$ was preauthorized only - which is totally inaccurate - money was already debited/charged 3 weeks ago with no status on order fulfillment, delays in the order or anything. BUY ELSEWHERE!!!!!!! Be forwarned!

They are incompetent They are incompetent. Called to place a prescription refill, she said she couldn't place the order that night (5:45 pm). Called the next day, that person couldn't find my account! It took her literally 15 minutes! Once she found it, it was another 10 minutes to complete the order. This is the last in a series of similar dealings with them, we're switching to another pharmacy.

Good company, gone bad. Save yourself frustration and do not order from this company anymore. I have placed orders with this company for years and never had a problem. Now I am experiencing really bad service. Promises of delivery dates broken, promises of customer service callbacks broken, wasted time on the phone with customer service. On my last phone call with customer service, I started asking questions about the company and was told KV was bought out by someone else. This most likely explains the decline.

Great products, slow shipping Had found some supplies for a fair price. Several items noted "ships in one business day" ... which was more of a thought than an actual practice. I placed the order very early on Tuesday and was notified of shipped at 2a Friday. Came 3 days later than expected. All products, stainless steel dog bowls and canine dewormer, were fine quality. One dewormer was not included. Great products if you don't care when it's delivered.