Excellent Prices, Need AutoShip Excellent prices and customer service. However, an autoship feature would be very helpful. As someone who often forgets her own Rx refills - and as the person who orders our pet meds but does not administer them- I often find us using the last pill on the same day the new shipment arrives because I ordered at the last minute! Having autoship, like my human pharmacy does, would be wonderful!

Great products, slow shipping Had found some supplies for a fair price. Several items noted "ships in one business day" ... which was more of a thought than an actual practice. I placed the order very early on Tuesday and was notified of shipped at 2a Friday. Came 3 days later than expected. All products, stainless steel dog bowls and canine dewormer, were fine quality. One dewormer was not included. Great products if you don't care when it's delivered.

Product images and actual product do not match If I could give 0 stars I would. The product listing pictures were not what the product actually was. The title and picture of product were not the same. "It's your fault for not reading more carefully" was what I was told when I called after I received the wrong product. Horrible customer service, representative was rude.

Great service. Was able to speak directly with the pharmacist. She contacted the vet office as required for the prescription. Filled same day and was to me within two days by standard free delivery. Meds had great expiration dates with half the price of the vet office AND they are VIPPS accredited by the NABP, which every pet owner should check and verify. Great experience! They will be my go to pet pharmacy for everything.

Good company, gone bad. Save yourself frustration and do not order from this company anymore. I have placed orders with this company for years and never had a problem. Now I am experiencing really bad service. Promises of delivery dates broken, promises of customer service callbacks broken, wasted time on the phone with customer service. On my last phone call with customer service, I started asking questions about the company and was told KV was bought out by someone else. This most likely explains the decline.