I ordered 3 x 500ml of hand sanitiser… I ordered 3 x 500ml of hand sanitiser on the 2nd April, no email confirmation of order but 'apparently' the hand sanitiser was in stock, with a 3-5 day delivery. No sign of it. Money has been taken from my credit card however. I am not impressed with this company at all. If you cannot deliver within the time frame posted on your website just say so!!!

Faulty products, no stock, poor service, having to pursue legal action - Faulty products (two in a row) - No stock for a replacement - No contact from customer services for months - They use a ridiculous returns label that's limited to 24 hours and won't issue another one so insist you pay to return faulty items (contrary to the Consumer Protection Act 2015) - Customer Services are incredibly rude - I'm having to pursue legal action to get my money back

Co needs to update status on website my Order eventually came so no need to report to trading standards. I think the company needs to put a message on its website simply stating the problems they are having. I also think they should stop selling the sanitiser until they are back on track. I’d not have got so frustrated had my initial emails simply asking about status had actually been answered. Sending stock emails saying product would be delivered by a specific day, when there was no chance of that, only exacerbates frustration. Yet a message on website would have helped.

I wish I had read these reviews before… I wish I had read these reviews before placing my hand gel order. There had been no response, email or bank withdrawal, since placing an order. Then a tatty package from Huboo in Bristol arrived with the goods and my bank had paid the exorbitant 32 quid. Meantime a friend had asked me get some hand gel so I sent another order. My bank has paid the money but no delivery (yet). I'm being charitable in thinking that they are very busy and I must be patient. Charitable or foolish? Huboo's phone number is 07773213123312, at least that's what's on the delivery label.

Awful customer service Awful customer service THIS IS MY SECOND TRUST PILOT REVIEW. Responded to Mr Pets request for order number etc, as no goods been dispatched for order placed 17th March 2020 for hand sanitiser. Requested refund as no good received. No response. Will be taking this further with my credit card provider. DO NOT ORDER FROM THIS COMPANY.