Sanitizer My complaint seems to be the same as every other complaint on here. I ordered 10 bottles of sanitizer on 17th March. Not all for me, I run a drainage company and kit the vans out with them. Nothing has arrived and no response or confirmation. I wish I'd looked up the company on Trustpilot before ordering. Will now go down the route of charging back my credit card. Difficult times for everyone, especially when trying to carry on running a business. Shame the few try to scam the honest ones. Amendment- my order has now arrived. Maybe if the company kept in touch with customers most of these complaints and reviews could be avoided.

Co needs to update status on website my Order eventually came so no need to report to trading standards. I think the company needs to put a message on its website simply stating the problems they are having. I also think they should stop selling the sanitiser until they are back on track. I’d not have got so frustrated had my initial emails simply asking about status had actually been answered. Sending stock emails saying product would be delivered by a specific day, when there was no chance of that, only exacerbates frustration. Yet a message on website would have helped.

I am getting worried I am getting worried - I too bought Hand Sanitizer at £32 (now £25 I see) I ordered on 22 March and receive a confirmation email. I got another email on 30 March saying it had been shipped. I emailed Customer services on 8 April and have not yet received a response - I emailed them again today. I am fully aware that everyone is very busy at this difficult time - however these timescales are a bit worrying.

We are an NHS GP surgery in Glasgow We are an NHS GP surgery in Glasgow. I ordered Hand Sanitiser because we could not get it from usual sources. The price is the price. I got very worried after four days with no communication (delivery advertised in 3 days) when I read all these negative reviews. However, the order turned up without prior email (which is fine) on Day 5. I am delighted. They promised, they delivered. 5 stars.

Ordered 3 items only received 1. Ordered 3 items only received 1. Only reply to emails over the last week seem to be automated telling me the order is now showing as delivered despite fully explaining the issue several times. If these reviews are monitored, please confirm dispatch/delivery date for the missing 2 items or offer a refund, next step is involving card fraud department to pursue. Order #000047354