Be wary before placing an order Skagen are advertising items for sale that they are not always able to deliver. They admit that they are unable to track stock between warehouse and retail. They give no apology for this neither do they advise customers of this before they place orders. This results in customer frustrations that are seen on review websites. None that I have read are overstated. I wish I had read them first. Clearly a company suffering from underinvestment especially in customer service as it does not exist.

Watch not working - Poor comms. The watch arrived and it was not working. I contacted Skagen on 19 Oct 23. They told me to purchase a new battery and provide proof of purchase and they would reimburse me. After providing these details and following up on several occasions, I have still not been reimbursed for this amount. Communication with them has stagnated.

This company sent me a watch with a… This company sent me a watch with a flat battery! No one bothered to check the watch before dispatching! I contacted customer service via email! No reply whatsoever! I replaced the battery at a cost to myself. And now the watch isn’t waterproof any longer because that would have cost an extra £30.00 on top of the £ 7.00 I paid for the battery. I will never again purchase a Skagen or fossil watch again! Because there the same company!!!

Doesn't even deserve 1 star, atrocious service Doesn't even deserve 1 star. Needed new glass repair in September 2019. Paid for repair and postage and sent to fossil using their labels. Heard nothing. Chased and chased and finally in November watch returned unrepaired and, in addition, not working. Now nearly end of January 2020 and still unresolved. Cannot get an email contact for anyone in authority to complain to. Don't bother!

Appaling customer service Appaling customer service. Ordered a necklace, and got different style earrings instead. When complained, got told I need to send them back and wait 14 days for a refund. No attempt to rectify the situation or offer to send a replacement. Won't use again.