Bought the watch not cheap titanium… Bought the watch not cheap titanium type. Within an hour the glass was broken. Sent for repair. Came back , 3 month later. Put the watch on . Within 1 day glass broken again. I never broke a watch glass before in 65 years. Next stop ? In the rubbish bin. NEVER AGAIN Skagen

Terrible - Unpaid Refund!!! Terrible customer services goods returned and received by Skagen/Fossil in uk been chasing refund for 20 days. Just received excuses. Had to raise credit card dispute and report to trading standards for non payment. Do not buy from them

Declining quality of Skagen watches My view is that the quality of Skagen watches has declined considerably. The Skagen watch purchased as a present for me by my partner three years ago was less than 18 months old when the internal parts had to be replaced. Two years later, the internal parts would have to be replaced again (the second hand keeps sticking). She and I won't be buying any more Skagen watches. My other Skagen watch is more than 12 years old and is still working satisfactorily.

Battery failed in 2 months - expensive convoluted returns process Bought Melbye Titanium in which the battery failed within a couple of months. Fossil Group have committed to change this for free [tbc], but the convolution of the process and the cost of posting and insurance etc is simply unacceptable for something that could easily be fixed in any of their numerous bricks and mortar stores OR a free returns Amazon style service. Its just poor. Wouldnt buy direct from them again. Simply not worth it.

Wish I could give them zero stars If I could give them zero stars I would. Totally unprofessional, shoddy and terrible at communication. They essentially stole money from me and never plan on giving it back. In the end my bank had to refund the money for a watch they they erroneously shipped to me, after they initially cancelled the order and I made other plans. It took months to get any info from them about the status of the return, and now they insist that the refund has been processed even though I can see no funds have been returned to me. I'll never ever shop from these people again. Bunch of unprofessional liars. I really hope someone reads this before purchasing from their online store and decides to shop elsewhere.